[Resolved]  Domino's Pizza — bad service

To order pizza,I visited Dominos website & called 68886888,they told to call [protected] as the nearest outlet.When I called that guy he was clueless.Then I called the OMR outlet[protected],he told to call Velachery[protected],then they told me to call Tidel park[protected] & finally I placed my order. Dont you think its too much to demand from a customer?

Dear Customer,

Thanks for bringing this to our notice. We regret the inconvenience caused to you. Can you please let us know your complete order details including

Customer Name-
Phone No-
Dominos Store Name-
Date of Incidence-
Order No-(If possible)
Bill No- (If possible)

This will help us process your complaint ASAP.

My name is Shailendra Sharma i ordred a pizza from I.P.Extension Domino's outlet on 10 july 2011 at 10:23 PM,cost Rs 600 with order no:397.i got the pizza in very bad condition,all the toppings are seperated from the base.i called the store and talk to Avinish to replace the same and he commit for 10-20 min but upto 11:51 PM i did not get the pizza replaced.At 12:15 AM,i got the information that 2nd pizza has been deleiverd at wrong address.this is a pethatick situation that i wasted my money to buy a pizza and on phone calls to get the replacemet.Now i want my money back(original bill+my wasteage of time+one night dinner) from domino side.Its really a very worst exp with Dominos.

i want your support on this.

Regards,
Shailendra
+91-[protected]

I had ordered a pizza and garlic bread online for pick up.Due to some reason I decided to eat it at the store. They provided me with a pizza which was warm at base and with cold toppings on it. Cheese not melted. I had same problem before at that time I had complained at the store. This time the same thing again. Half baked pizza. Dominos who promises to give fresh pizza can have such cheap service I wonder. We have small children who eat this pizzas. We carry pizza from store it doesnt mean they should provide us with half baked pizzas. If you can't operate a store properly Pls close it. But don't cheat the customers. Store: Hingne Budruk, sinhgad road, pune.

There was a get-together going on in my house. Unanimously, we agreed to order a pizza. So I called Dominos, which is my top most priority and ordered a "Cheese and tomato pizza with cheese burst".
We were starving and eagerly waiting to devour it. It was to be delivered in Balaganj but while I was placing an order, they didn't asked for the Address so I assumed that they must be knowing our residence as my cell number was already registered there. Gradually, after about 50 minutes the delivery boy called and asked about my whereabouts in Chowk. I was disappointed as I was badly starving. I told him that he was not supposed to be there and asked him to come here in Balaganj. I agreed and told me that he'll be there in balaganj.
As my taste buds were excited, I can hardly bear a second delay. So, I went outside my residence to guide the poor delivery boy, in case he surpassed my residence. I waited there for a full 30min, I was madly angry as chowk was at most 10min ride from balaganj. I came back to my room and then after few minutes, I attended a call from girl at reception from dominos. They told me that their delivery boy had never taken a step towards balaganj and had came back from chowk. I was threatened as all my friends were waiting for the pizza.I have wasted a full 1.5 hours because of that dumb fellow. I asked her for the name of delivery boy, so that I mention his name here but she refused to give me his surname and left me disappointed with his first name i.e., Pawan. I further questioned about the branch from where they were calling and it was the one on "Sapru marg" in Lucknow.
I have just moved to balaganj from chowk and I didn't knew that they won't be delivering pizza there. I was so vexed at the moment. I felt like I was insulted.

Greeting of the day,
i am fan of dominos pizza .i am ordering pizza last 6 years when i have any plan to eat outside i always prefer dominos pizza . i have tried dominos so many outlets even out of Delhi also. but this first time i got the pathetic pizza . i got the sms from dominos pizza . buy 1 pizza get 1 free offer for you cpn code is 6135TB2V. VALID TILL 23 JUNE. then i call to store for avail the offer mr ravi pickup the call i explain him that i have bogo cpn offer he said this offer is no more in the restaurant . if you have code pls order online. then i book order online but cpn not working then i call to dominos customer care . Then they put me on hold 6 min then after they put conference call to store & Mr. surainder took my order. 2 cheese burst pizza farmhouse after 35 min i have received the order. After payment i open the box i am shocked their handtost pizza. i have placed the order for cheese burst & i have paid extra 70 bucks for the same . the i again call to store then mr surainder said its my apologies . I am sending you the fresh one . after 25 min delivery boy comes with fresh pizzas I show him to handtost pizza what I have received . then he took both handtost pizza back & give 2 new pizza’s after again I have opened the pizza now pizza is cheese burst but no liquid cheese is there . I again call to surainder manager on duty . I said what is going on. I said pls come to my home its front of your store & pls see the pizzza’s Quality he said sir I am alone in the store I can’t come . I said ok I will come to your store & show you the pizza’s . he said sorry for that sir now restaurant is closed I can’t do anything for you . I said surainder I have paid the cheese burst pizza. what I am getting. he said sir now I can’t do anything when you again place next order any day then I make again good pizza for you & give you discount also. I said now what I do . he said sorry sir pls have this pizza . now I can’t do anything. I said who is your store manager & give me his number . he said Mr pramod & he is sleeping write now . I convey your massage to him . he will call you tomorrow . I said who is your District Manager give me his number he said Mr Rohit is our district manager & I am sorry sir I can’t give you his number also.. I said I need solution now . he said I will call you after 5-10 min but he not call me. after 20 min I call him back . he said mr pramod said he will call you tomorrow. Now I can’t do anything. Its very ember sing for & my family who they are ordering for cheese burst pizza.
Pls see the pics of pizza’s where is cheese burst & where is liquid cheese in the base pls see the pic . Dominos is the brands I am shocking there is advertisement is going on for cheese burst pizza, but there is no cheese in it. Need my money refund? Its first time I had this kind if service from dominos pizza.
Thanks
Rohit

Order placed but order not placed

Hi, I had placed an order on their website and I chose debit card payment on Friday 12.12.2014 My order wasn't placed but my money was deducted. Look into the same and refund my amount ASAP!

bad and cold pizza delivery

I ordered online piza on 18/9/14 it was delevered after two and half hour and it was cold and rubber like. my mobile [protected] PRAMOD KUMAR VERMA