Dominos Pizza India — Worst service and miss behave

Address:

Bangalore, Karnataka

Hi Team,

I, Magesh Vijayan, working in Manyata Embassy Business Park (Manyata Tech Park), Bangalore.

Today, 05 Aug 2011, in Dominos outlet based out of Manyata, our lunch turned out to be a nightmare. I placed an order for Fresh Veggie Cheese Burst Pizza at 02:01 PM (I am submitting herewith all the details, bill, phone no’s contacted, Pics of store manager and store guys, etc), but up to 02.40 PM we weren’t served. After 45 Min or so I suppose, I went up to the counter to ask for my delivery. But the Guys in the counter (Kumar and Sandeep) asked me to bear with this delay as there were other customers also waiting for delivery like me. If that’s the case, the pizza’s should be delivered free of cost as per Domino’s, but he refused to give it at free of cost.

When I asked the Store delivery guy, Kumar to give Store Manager Avinash’s contact number, he refused initially and after long argument he gave a mobile number stating that it is his Manager number but in this case also I hope he cheated me. He had given his own number as managers number ([protected]), when I contacted that number and tried to escalate my complaint, I had asked him to come to the counter and speak to me personally, but he refused. And later the counter guy returned the money after long argument and I came out of the store.

At last the store manager Avinash came from no where and the store guys were speaking something to him pointing fingers on me. I tried taking snap’s of them through mobile, the Manager at the counter got angry and tried to grab my mobile. When I hesitated to give, he tried to hit me physically and there after I walked out of the store.

1. Is this the way to treat Customers at your store?
2. Is this the meaning of delivering happiness as you say?
3. If delivery can’t be done on time why are they taking orders?
4. My lunch with my colleague was ruined.
5. The guys in your outlet wasted our valuable time.
6. At the end we got nothing and walked out of the store.
Expecting a reply on this.

Regards,
Magesh.Vijayan