[Resolved]  Domino's Pizza — time of delivery

Address:

Lucknow, Uttar Pradesh

The services were extremely pathetic.As committed in the commercials broadcasted Nationwide on all the media sources Domino's claim to provide their food items for no cost if the order delivery exceeds 30 minutes from the time it is booked.
i booked my order on 13/05/2012 at 11:13 AM by calling[protected] ,I was waiting for the order as I was not well and had a small get together at my house and had all kids waiting.After 45 minutes of order booking I called up on[protected] and[protected] alternatively as they were ring through and no one was answering the calls finally my call was answered at 12:09 PM and I was told extremely rudely that I would have to wait for some more time.
I had to finally call up at 12:35 to cancel my order,Now I am left with few questions in mind.
Q1.Is there any timeline for the order delivery if the distance is less than 3 Kms?
Q2.Is it difficult enough to deliver the order at a distance of 3 Kms in 1:20 hours ?
Q3.Does the timeline for providing free delivery does not exist if the so called Claim from Dominos fails with respect to 30 mins delivery ?
Q4.Is 3 Kms area too much deliver on time ?
Q4.Is the support staff not patient enough to handle the Customer Grieviences ?

The order was finally delieverd at 01:35 PM which is almost 02:20 hours.

WOW

Extraordinary Customer Service and Great Support for handling customer's calls.

We loved the taste as much as it's customer care in the past.We are extremely upset with DOMINOS.