DTDC — No delivery in 15 days

A courier was sent in DTDC courier located at SDA MARKET, DELHI to State bank of India, Sahakarnagar, Bangalore vide shipment number Z94293162 on 27 Jul 09. Even on 10 Aug, after 15 days, the consignment is still not delivered. On enquiry on 10 Aug 09, the Bangalore office said they just despatched it to the bank. The important documents on House appears to be lost in transition.
DTDC is supposed to be a internationally acclaimed courier but the Delhi office was very arrogant and refused to divulge reasons for delay.