DTDC Courier & Cargo Complaints & Reviews

Hi,

After a very very frustrating last few days, with no options left, I have to pen down this frustration to complain forum.
I had sent courier through DTDC Courier Services from Mumbai to Gorakhpur (U.P.) on 15th November 2011.
Consignment number is M68714359.

Courier was supposed to be delivered by 18th November evening however it is still in transit even after 6 days.
This courier was for my brother who is working in IAF and was leaving Gorakhpur on 21st November Morning.
Only after getting verbal confirmation from DTDC representative that they can deliver it by 18th Nov, I had couriered it through DTDC.
Now my brother has left for Jodhpur and he has already missed this consignment.

Also, whenever I am calling DTDC customer care, they are asking me to contact different branches in Mumbai, Delhi and Gorakhpur and only response I am getting from these branches is that they have dispatched it from Delhi or they have not received it in Gorakhpur.

Please take very strong action against these guys as they are typical example of sheer unprofessionalism and careless handling of loyal customers.

Thanks & Regards,
Pranav Sharma
+91 [protected]
pranav.[protected]@gmail.com

I sent a Caurrier from China on 22 Sep. 2011 of amount $ 44 means Rs. 2200/- via dtdc, my shippment deliver on Jaipur, India on 19 Oct. 2011. when it delivered in Jaipur. Dtdc chrarged me Rs. 5984/-, but not give me reciept. they sent me email. they charged me allready around Rs. 2080/-, for delivery caurrier charge. when i ask for extra amount, they didn't told me why they charged by us. when legal charge was Rs. 684/-, i ask why the shippment delay in delivery, they didn,t reply me. I think that the business of caurrier is not going good in dtdc, so when a customer comes in dtdc, they cheat him with a lot of money and control expencess of company. one thing more the maths of staff is also not good, may be this is the new way of cheat, i send a sample of email which i got from dtdc staff. the total of amount is wrong. every body can calculate this will be Rs.5948/-, but they caculate this is Rs. 5984/-. how they calculate,,, ???????? what mean of clearence charge, is it under table amount or ?? custom duty is Rs. 684/-, but cha charge is Rs. 2000/-, wah dtdc .


it mean totally chor company,

DTDC
delivering value,

hahahah
they shoud change their dialoge.

D T D C
Daku Thief Durty Caurrier


below is the specimen of email which sent by dtdc Staff




Shipment has been cleared from Customs and the same will be forwarded today.

Please find the details of the payment :

Customs Duty : Rs 684.00
Clearance Charges : Rs 3000.00
CHA Charges : Rs 2000.00
Ware House Charges : Rs 193.00
Service Charges : Rs 71.00


Total Amount : Rs 5984.00

Total amount payable ( Rupees Five Thousand Nine Hundred and Eighty Four only)

Kindly arrange to give a DD for the above mentioned amount in favour of DTDC COURIER & CARGO LTD., payable Mumbai at the time of delivery.

Thanks N Regards
Sarita Yadav
CSS -Intl.-Dubai coordinator
DTDC Courier & Cargo Ltd.
Direct no.[protected]
Email - intlcoordinator.[protected]@dtdc.com

My Consignment no DTDC PLUS: V06841080 Pls check and give the information , it suppose to reach at 12 November now today is 15 November still iam not get my consignment...... Name - Pawan Kumar Pathak ,Address: 301, Prithvi F block Chitra Apartment Phase-1, Zameen Pallavaram Chennai- 600117.DTDC plus Take only 48 hours to deliver the Consignment But U take more than 5 Days...Again I never Use DTDC PLUS Service this is Very bad experience....with U..Contact No: [protected],[protected].

Sir
I sent an envelope on 24th October from Shillong (DTDC Currier , Shillong Police Bazar KF 1443) containing my paper and registration details for a national conference to be held on 25th November, at Jaya Engineering College, Chennai- 602024. Before submitting my document, I informed the staff to check the service availability because this is very urgent document. The staff replied me that they have service in that location and she informed me that within 4 days it will reach there. On 28th October, I checked the status of my document online using the CN NO. K50427822 and found that my document was not delivered. I talked to the DTDC staff over phone (Phone no:[protected] regarding my document. She replied that “we are sending a mail to deliver the article”. On 1st November I found that it was coming back. At once I called the staff and told them about the matter. The staff once again assured me that they are taking step to deliver the document. On the next day, when online I noticed that they returned it to Kolkata; I tried to contact the staff but could not. Then I collected the contact number of Kolkata regional office customer care department of the company and informed over phone (Phone No[protected] about my problem. After listening my problem, the officer said "we are sorry, now we have no service in that area, but it was not updated". I really astonished. I said, I sent an urgent document for a conference, How can you say it now? Who will take the responsibility? Why as a customer will I suffer? The staff informed me that "I am giving you the number of Guwahati office, you better contact to them as it is in Guwahati area.” When I talked to the Guwahati office, the person who picked up the phone told me that "the packed has not returned back to us till now. When it will come to us we will try to refund you at a free of cost".
Hearing this I really shocked. I sent a paper for the conference, where already I have paid Rs. 3,000 through internet banking (Account No: [protected] Axis Bank, Transaction Ref. No: IR10310221, UTR No. : SBINH[protected]) and if the hard copy of my article not reach on or before 31 st October, 2011, the paper will not be published. When I told that person regarding their irresponsibility, he replied that "you booked it from shillong office, talk to them". When I called the shillong office, after knowing my name, the staff advised me to talk to the manager of the centre, who will come next day (5th November).
After that I did not talk to anybody. I talked to the convener of the seminar about the matter. He told me that he needs the hard copy of the paper and delegation form (duly signed) for considering it for the conference and publication. On 4th November again I have sent after taking all print outs and filling up the form through Indian Speed Post (NO: EE[protected]IN). I don’t know when it will reach and whether they will accept it or not.
I have informed you everything about the matter. But it is not possible to express my mental tension. What reply I have got from different staffs, I have tried to explain. Till today (8.11.2011) I have not received the packed. In fact getting refund of that packed is not important to me, I may not accept it.
I would like to request you to take necessary legal steps regarding their fault for non-delivery of important document and also punish them so that they would take care about their future correspondence with the customer. If you need any evidence or any clarification about it, I will send you immediately.
Address where I sent my document:
To
Dr. Mu. Subrahmanian
Conference Co-ordinator
Department of Management Studies, Jaya Engineering College
CTH Road, Thiruninravur
Chennai – 602024

My address:
Dr. S.G.Maji
Department of Commerce
North Eastern Hill University
Shillong -793022
M: [protected]


I hope will will take necessary steps.
Thanks and regards
S.G.Maji
Shillong - 22

Sir, a package was send through DTDC courier from Kolkata of docket no. F[protected] on[protected] for Gorakhpur,UP. After non availability of the product when inquired from Kolkata office it was reported that the package was delivered. On inquiring the matter at GKP office it was again shown that the package was delivered. On asking for the recipient's signature it was found that some hand written other person's name was on the receipt. On asking for the delivery man named IQBAL AHMED it was told by the GKP office that the delivery man is missing and not known.It is very stunning that how such a renowned courier service can deliver such an important package costing around Rs.50,000/-(Fifty thousand) in this way without handing over the package to the proper person. I am very sure that my costly package has been stolen by the delivery man and the matter is been supressed by the Gorakhpur office whose manager is Mr. Hari Om Shukla ( Mob. No.[protected].

P. SEN GUPTA[protected],[protected]

Hi,
A very important document was couriered to me at my howrah (west bengal) residential address from Manipur. The consignment number is "K49723345 on 11th october 2011". After more than a month I am still to receive my document. I have already lost a very important deal because of hthis and have incurred huge financial loss. I tried contacting DTDC several times but no response from them. The Manipur DTDC branch had confirmed us they had despatched the courier to Kolkata. On tracking online I could find that the courier had reached kolkata. But it bever reached my residence. Moreover,there is no co-operation from DTDC. Kindly look into this matter. I have already incurred huge loss because of this but its high time we teach lessons to this kind of companies. Looking forward to your earliest co-operation.

SIR
I Booked my courier from Delhi to Portblair On 17 Jun 11 but it was not delivered by the company till the date , three times i have lodged complained but the company is not responding in any way. Myself a student is waiting for a book for 5 months My consignment no is Z39607221 , Hope u will do the needfull at the earliest

SIR,
I BOOKED A COURIER WITH DTDC ON 22/10/2011 TO BE DELEIVERED TO CHENNAI WITH SOME IMPORTANT TICKETS OF JOURNEY IN IT. I WAS ASSURED THAT THE COURIER WOULD BE DELIEVERED IN 2 DAYS. BUT MY COURIER WAS NOT SENT AND THE DATE OF JOURNEY PASSED BY. WHEN CALLED UP TO THE OFFICE HERE THEY ARE BLAMING ME SAYING THAT I NEED TO WAIT CHENNAI IS NOT NEAR BY AND ALL RUBBISH. IT TOOK THEM 6 DAYS TO SEND IT TO CHENNAI AND WHEN ASKED THE MANGER NO THEY SAID THAT IF YOU WANT TO TALK TO US YOU CAN TALK BUT WE WONT GIVE THE NO. THEY SAY THAT THEY SHOULD BE INFORMED BEFORE HAND IF IT WAS SO URGENT. IT IS THE MOST PATHETIC SERVICE..
IN COMPARISON BLUE DART IS HUNDRED TIMES BETTER

my shipment is K50921782. it was send on 25th of october 2011 from dibrugarh, assam. it has nt been reached yet to its destination. the destination address is-
miss priyanka dutta(b.tech)
c/o dr. s. k. brijwasi
b-28/29, jantastore, bapunagar
jaipur, rajasthan-302015

the contents of the parcel are a ATM card, a PAN card, medicines and accessories..it has been send through dtdc courier service.i contacted them bt they couldn't found the parcel and they are sayin that it hs been miss route to some other location and they searched bt couldn't find it.
I, therefore request you to kindly take an action against it as it contain valuable things and oblige.

I, Rupsa Mukherjee have sent a consignment of some clothees to my family in Kolkata. I had sent it from mumbai through a dtdc courier agent in malwani, malad (west) his name is Bhavesh and his mobile number is [protected]. He had come to my house and picked it up and had given me receipt with my consignment number which is D06723119. My consignment was suppose to reach by the 17the of oct. When it didnt reach on time from 17th till today which is Nov 3rd i have been calling dtdc and everyday they assure me that my parcel will reach but still it hasnt reached my family. From last 3 days i have been talking on thee phone with two dtdc employee in kolkata one is Samiran Sarkar ([protected]) and another man called Biplob ([protected]) theese men have claimed Rs4100 from me saying i have to pay penalty on my consignment because thee sales tax department have ceased my parcel and till thee time i pay them they wont release my parcel. Now when i asked thee courier agent in mumbai he is saying that the kolkata dtdc employee are just harassing me to get money out from me but i donot have to pay any penalty for anything. The mumbai dtdc has assured me teat my delivery will be done by tomorrow morning.

FRom last 23 days i have been calling mumbai dtdc and kolkata no one is giving me any answere. theey have harrased me and wasted my time. I dont understand why do i have to pay any penalty and for what? I had only sent a bunch of tshirts from mumbai to my family in kolkata. Please suggest me what i should do and how long do i need to run around to get my parcel. Hope to hear back form you soon.

Regards
Rupsa Mukherjee
[protected], [protected]

Dear Sir/Ma`m,

I was expecting a courier at Raipur (Chhattisgarh) booked from Nagavarapalaya-Bangalore, but unfortunately due to poor service from DTDC neither it was delivered at my address nor I was contacted regarding it (despite the fact that my mobile no. was mentioned with the address).

And it was returned back , online status showed:: "RTO DUE TO NO SERVICE", despite the fact that address written on it was absolutely correct and there are people (security) 24X7 available at my college to receive such things (even on weekends).

I conveyed my message to the DTDC people also but apart from one mail stating sorry and promising me that they will look in to the issue seriously nothing was done. and my continuous reminders made no difference. This kind of delivery service being provided to customers is not acceptable at all, and I need proper action to be taken against DTDC hence kindly guide me for further procedures.

I have all the proof of the mails and consignment.

Consignment Details:

Consignment No.- B74613171
Booked Date : 31st-AUG-2011

I look forward to receiving your reply ASAP.

Thank You

Anshu Katiyar
IIM Raipur
PGP 2011-13
Mob: +91-[protected]

P.S. Image containg detail abt the shipment of the consignment is attached.

I had sent an important courier to Kolkata vide AWB No B 77098970 on 19th October 2011. This is still not delivered and DTDC gives a reason that the sales tax dept in Kolkata has siezed all consignments of DTDC . They also cannot guarantee any delivery. Frankly I feel they have lost the consignment and making reasons just to ward of litigation.
Regards
Samik Mukhopadhyay

Long time back DTDC was a trusted name in Courier world, but now the services are going worse day after day. The Customer Service Staff is very rude and they even dont know how to talk with customer. Delivers consignments late as per their convenience, Returns the consignment to the source without even confirming the recipient. They dont even do a second attempt of delivery. Makes unnecessary delay in delivering the items...

This is with regard to wrong attitude of Kahlon enterprises one of your franchisee in fatehgarh churian .One packet was delieved to them dtd 30/08/2011 vide POD no Z39203831 .The packet has to been deievered to Max new York life gurgaon.But according to Co the same was not delievered .I asked your franchisee office to provide me the proof .From the last one week he is saying that we have not recieved mail from the HO .Today when i again asked them for the same he behaved in rude way and said the same may take two months also .I am branch head AXis bank and this is the second time he behaved in such a rude way with the staff in prensence of customers.You are requested to take immediate action against them as they are behaving in illeterate way with the customer .If the action not taken with desired time I will circulate mail to all my branches regarding behaviour of DTDC and same will be put on consumer Court
This is my humble request to cancell the franchisee of these type of people as the same will effect the reputation of the Co.

Sir
i am sending one of the importent officel letter from DTDC MUVATTUPUZHA XIV 768,KOCHI branch to ( P BABY, bineesh bhavan maravoor muri ,east kallada po ,KOLLAM, pin 691502 ) this address befor more than last 10 days still it is not get in my home.last two days i alredy complinted in this branch as well as your customer care NO [protected] they are giving escuses .my receipt no R05390777 so i need your clarification from your side and make fast for services. i hoping for favourable repy from your side.


bineesh baby
mob- [protected]

HI, I have attached an email conversation for the people who can understand my issue faced with DTDC.
I had sent a courier on[protected], and it was reached to the receiver on[protected]. This is a fraudulent activity done by DTDC. They broke open the container and the 4 pen set were missing in the container, and they just sealed back the baggage from outside how it was and was sent to the receiver. While i dispatched the goods, the courier was weighing 210gms as confirmed, however when this reached to a another destination point the courier was weighing 60gms, and DTDC is not ready to investigate as to who flicked the goods at their end. I have attached the consignment receipt where in, in the place of customer signature it was signed by DTDC executive and they never gave me an opportunity to speak or to get clarified on few of my questions. Am fighting with DTDC since a week, and they are treating me like a slave. Its tough to describe the words spoken from their end. Its rough and arrogant.
Please see the detailed mail which I am sending on daily basis to DTDC and still have not got any response. We as an individual are fighting for our right in each and every part of our life, and none are bothered to resolve our issue, or not ready to put a stop to the corruption which is seen in majority of the area in our country. Being DTDC a private company, they are WORST IN EVERYTHING.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Hi,

Its been a long time i have waited to get one justice from DTDC. The way the orders they have flicked from the courier and the empty courier is sent to the receiver.
Today is another day i had a worst experience with DTDC. Franchise people have signed their own signature while giving the consignment slip to the customer, secondly the people on day one made me to wait and acted they were too busy in updating the details in the receipt. Finally i never got time to view what was written in the consignment slip.

Collector guy informed me while speaking to Jayanthi in Madiwala that he was too busy as such he didn't realize to ask customer to sign on the bill, if so why did he sign on the slip. When he is so busy, he never bothered to listen as to what the amount I was telling to him. I told the order is minimum Rs.4500, and he has entered in receipt as Rs450, and he has not mentioned the weight on the slip. When i asked the same day he told as the weight is above 150gm he is collecting Rs.45 as charges and the actual weight was 210gm which he confirmed, later this was dispatched to Bannerghatta Franchise office, from their when it went to Madiwala DTDC office, they checked that the goods was weighing only 60gm. I am in continuous with each and every branch since the fraudulent activity was involved from DTDC end, now i see DTDC Madiwala were blaming all these while to Bannerghatta Branch, and Lakshmi from Bannerghatta branch was blaming Madiwala. So as one company DTDC you need to resolve the things for me, however Lakshmi is asking me to provide some solution to resolve the issues. This is really fun show cased by DTDC company.

The collector guy is changing the words now and than, and DTDC as a team is not showing any action in this regards. Looking at the email chain i have provided complete details, and I don't see any action, in return today Lakshmi from DTDC blamed the sender of the goods saying" What if you have not kept the order and just to claim money you are playing this role", second secenario which she raised was the receiver of the goods has taken the item inside the container and he is cheating. How can Lakshmi put a false information on us without doing any investigation.

If DTDC wouldn't have found guilty of their job, I should have got a response over the mail, and I see only once the customer care executive responded to take action to the necessary people, however after my follow up they got little time to spare on my issue but was not at all taken into consideration.

Its really a frustrating time for me to say, that DTDC treated me worse than a slave in past one week. DTDC team is not ready to investigate on the missing goods, nor they are ready to re-pay for the losses done from their end.

I believe DTDC is opening each and every order sent by a customer, if its worth they will keep and send empty courier to the receiver of the goods, if its not worth to them they will send the actual what is available in the content.

I will fight for the justice till the end, and every day starting Friday, i will circulate this mail adding one recipient, such that the public should get aware on the DTDC, the way they are treating the customer who go with the trust to them.

I am attaching the courier bill once more to you, Please investigate and get back to me on the signature. If this mail is not taken seriously and i guess this is the last chance am giving to your company on this fraudulent and misbehavior shown to the customer, I will be mailing and copying the company brands listed in the brackets(TV9, Facebook, Twiter, Orkut. Linkdin, Sulekha, Yahoo News, Consumer court & more) such that i can advertise well about your fraudulent business. From tomorrow the mail will hit to these company brands inbox, including other service providers in courier business. Later please don't blame me if the profit of the company is reduced.

Thanks
Vinay

On Tue, Oct 18, 2011 at 11:42 PM, VINAY RAMAKRISHNAN <[protected]@gmail.com> wrote:

HI,

I would like to express my dis-hearten concern after speaking to the Bannerghatta people, I would like to use the word the way they interrogated was something that the blame was put on the receiver and the sender of the courier. I would say this is the worst experience which i have come across with DTDC. After todays call, i would like to say "PLEASE DO NOT TREAT YOUR CUSTOMER LIKE A SLAVE" this will really impact your reputation. I have incurred the loss because of this one issue, and the way DTDC have treated me is really worst, please think from my prospective once you will get to know the pain. I know how i need to give back to you with a right answer as what customer can do from his end, when he is cheated. I hope you will not give chance for any such scenarios.

I noticed today over the call with Bannerghatta team, While speak I clearly mentioned that the weight checked at the collectors point was 210gms(Exact when i saw while weighed was 214gms), but still the person told me that when they received the order to Bannerghatta it was 60gms. So the chain goes in this way: Collector---->Bannerghatta Franchise ------>Madiwala and finally goes to Chennai. Collector updated me that when he sent the courier to Bannerghatta it was 210gms, when i checked with Madiwala, they confirmed when the received the package it was 60gms. So i guess its clear for you to understand, where its gone wrong now.

I have been calling each and every person since a week, and if DTDC wouldn't have found guilty, i would have expected the reply at-least on one of the below email, which i didn't see till date. Am at-least happy that the customer care(Geeta) has raised this issue from their end.

Please pass on a clear information across your network, when any customer comes to ask the information clear and not to take any information blindly/ or if not heard properly. I generally use Bluedart service and they are too particular in writing each and every fields in the consignment receipt, and not missing most of the field and that was not the case if i look at DTDC receipt of consignment.

You can reach me at [protected] for any clarifications, I would be happy to provide you the information as its genuine from my end.

Thanks
Vinay



On Tue, Oct 18, 2011 at 5:59 PM, <css.[protected]@dtdc.com> wrote:


Dear Ms Nirmala,

Kindly check on top most priority immed and update us ..CONTENT MISSING-PENS SET..And the customer has provided all the papers works along with the c/ment given..

Kindly check the customers below mail..And do the needful.....The customer has spoken to Banerghatta franchise ( Ms Lakshmi-[protected] ).As she is not replying properly to the customer and now the customer is ready to go to customer court..Kindly check whats the problem regarding this ..And let us know the details immed..

From address-
Vinay R
>>#638, 28th Main, 2nd Stage, 1st Phase, B,T,M,LAYOUT,
>>BANGALORE - 560076.
>>Mobile # [protected].


Receiver address-

>>Faheem Sulaiman
>>New No: 137m Old No: 68, Broadway Road,
>>CHENNAI - 600108, Tamil Nadu.

Thanks & Regards
Geetha
Css. RO- Bangalore
----- Forwarded by CSS.Bangalore/DTDC on 18/10/2011 17:50 -----

VINAY RAMAKRISHNAN <[protected]@gmail.com>

18/10/2011 17:45

To
css.[protected]@dtdc.com
cc

Subject
Missing goods-consignment #B77290410




On 10/15/11, eBay PowerSeller game_mastr <[protected]@yahoo.co.in> wrote:
> Hello
>
> We are the receiver of that particular missing goods shipment.
>
> We've been dealing with various online portals but never experienced this
> kind of theft/missing goods The package is torn inside but nicely packed
> outside purposely.
>
> Kindly ensure to recover the goods or approve the claim in favor the payer,
> Mr.Vinay Ramakrishnan
>
>
>
> Faheem Sulaiman| eBay PowerSeller| http://shop.ebay.in/merchant/game_mastr
> | Mob - [protected]
>
>
> ________________________________
> From: VINAY RAMAKRISHNAN <[protected]@gmail.com>
> To: [protected]@gmail.com; bannerghattanew.[protected]@fr.dtdc.com
> Cc: [protected]@yahoo.co.in
> Sent: Saturday, 15 October 2011 5:10 PM
> Subject: Re: Missing goods-consignment #B77290410
>
>
> HI,
>
> As per your request, I have attached the Invoice copy for the missing goods.
>
> I hope this time, DTDC will not cheat the customer once more.
>
> Thanks
> Vinay
>
>
> On Wed, Oct 12, 2011 at 5:12 PM, VINAY RAMAKRISHNAN <[protected]@gmail.com>
> wrote:
>
> Hello,
>>
>>This is to inform you that the courier which i sent from DTDC center in
>>BTM Layout and when it reach Chennai the goods were missing in the courier
>>box.
>>
>>Here is the detailed explanation: When the person checked the weight of
>>the courier it was weighing around 210gm, the courier consisted of 4 pen
>>set costing Rs.9000. I called today to Madiwala DTDC unit and they told
>>when they received the goods it was weighing around 60gm and not 210gm.
>>The sending location received the goods on Monday evening, where in the
>>Faheem confirmed me that the baggage was looking good from outside, but
>>when he opened inside the seal was cut using a blade/ or a knife and the
>>entire box was missing, they told only the courier cover and plastic
>>packing was received, but inside nothing was found. Faheem is still
>>keeping the broken package which he received at his end.
>>
>>I have attached the consignment bill # B77290410, if you require the bill
>>for the pen set costing Rs.9000, please reply.
>>
>>As requested, below are the from and sending location details from my end.
>>
> >From address,
>>
>>Vinay R
>>#638, 28th Main, 2nd Stage, 1st Phase, B,T,M,LAYOUT,
>>BANGALORE - 560076.
>>Mobile # [protected].
>>
>>Sending Location Address,
>>Faheem Sulaiman
>>New No: 137m Old No: 68, Broadway Road,
>>CHENNAI - 600108, Tamil Nadu.
>>
>>
>>
>>Thanks
>>Vinay R
>>Mobile: [protected]
>>
>
>
> --
>
> Thanks,
> Vinay

Though it is advertised in media that DTDC is India's Largest Domestic Delivery Network Company , they are giving least importance to Customer Grievances. I had a very bad experience with DTDC for an international Cargo Delivery to my Home Town in Cochin, Cochin and tried to contact DTDC offices, to submit my case. The Field staff in Middle East even apologized for the the troubles caused. I need DTDC to reimburse the charges collected from me for the service. Its surprising that an organisation is running a business, who is not interested in customer satisfaction. If anyone interested to contact, my mobile is [protected]

Sir,

I had send a Consignment No.Z45251492. forwarded on date 29.9.11.
To,
Mr. Trilok
Sawai Madhopur
Khushiya Real Mart Private Limited
Hammir Circle, Ranthambhore Road, Bazaria
Sawai Madhopur (Rajasthan)
Contact No : [protected]
By DTDC courier from noida branch, which has some important documents,today is its 8th day of sending but the status is not changes after monday and not delivered till now. DTDC taking unexpectable time 8 or more days for delivered a courier to the place where a person can reach there in max 8 hr by normal train. We are sending continue keep on mailing them they assured us it is in process I don't know how much time it will be in process? We are getting calls from the party about the courier we have no answer because of them we are feeling guilty.
Please do something for the courier must be delivered there.

Regards
Premlata

Hi,



This is in reference to Airway Bill No: N93423264



This courier has been dispatched from Kolkata (India) on 22nd and has still not reached me.



I have already registered a complaint and it was attended by Mr. Manoj from DTDC, Kolkata.



This packet contains very confidential matter and I need to submit the same to Singapore Govt.



The document submission is already delayed and I am paying fines for the delay.





Kindly take this matter very seriously and help to resolve urgently.



My Contact No: 83726759



Address (Office): 7 Tampines Grande, #08-01 Hitachi Square, Singapore 528736

Address (Residence): Block 808, #05-135, Tampines Avenue 4, Singapore 520808.



Thanks and Regards,

Suddhastwa Ghosh

Hi I am Abhishek Amarnath, I have booked one doc from Guwahati to Lucknow through DTDC courier Guwahati on 22 Sep 2011. At the time of booking Guwahati DTDC committed me to deliver that Doc to Lucknow by 24th Sep 2011. But till date nothing has reached. From last 5 days I am doing the follow-up with DTDC.

Correspondence with DTDC is given below. Sorry to say But DTDC people are good for nothing.



From: Abhishek Amarnath
Sent: Friday, September 30, 2011 3:44 PM
To: 'CSS.[protected]@dtdc.com'
Cc: 'ops.[protected]@dtdc.com'; 'Css.Lucknow'; '[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@vsnl.com'; 'css.[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'css.[protected]@dtdc.com'
Subject: RE: Poor Service of DTDC in India.

Dear Nagaraj,

Your Lucknow team is good for nothing, After my last mail Mr. Chandan called me & informed, He got my doc & same will be delivered to me by 02:00 Pm. But till this time nothing has came.



Regards

Abhishek

From: Abhishek Amarnath
Sent: Friday, September 30, 2011 12:53 PM
To: 'CSS.[protected]@dtdc.com'
Cc: ops.[protected]@dtdc.com; 'Css.Lucknow'; '[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@vsnl.com'; 'css.[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'css.[protected]@dtdc.com'
Subject: FW: Poor Service of DTDC in India.

Dear Mr. Nagendra ,

Today your Lucknow executive Mr. Chandan clearly told me that, he is not able to track my Doc. Now you pls. revert what should I do ?

Should I File a legal case against DTDC or Should I share this whole correspondence on Web.

Expecting a meaning full reply from you instead of diplomatic reply.

Regards

Abhishek

From: Abhishek Amarnath
Sent: Thursday, September 29, 2011 5:04 PM
To: 'Css.Lucknow'
Cc: ops.[protected]@dtdc.com; CSS.[protected]@dtdc.com
Subject: RE: Poor Service of DTDC in India.

Dear Mr. Chandan,

As discussed with you over phone, Pls. ensure my DOC delivery by today evening. If I not get my DOC back by today. Tomorrow I will file I legal case against DTDC.

Regards

Abhishek

From: Css.Lucknow [mailto:css.[protected]@dtdc.com]
Sent: Thursday, September 29, 2011 1:04 PM
To: Abhishek Amarnath; CSS.[protected]@dtdc.com
Cc: ops.[protected]@dtdc.com
Subject: Re: Poor Service of DTDC in India.

Dear All

I am coordinate with faizabad branch. plz wait for next updation

regards
chandan


From: CSS.[protected]@dtdc.com [mailto:CSS.[protected]@dtdc.com]
Sent: Thursday, September 29, 2011 11:40 AM
To: Abhishek Amarnath
Cc: css.[protected]@dtdc.com; ops.[protected]@dtdc.com
Subject: Fw: Poor Service of DTDC in India.


Dear Sir/Madam,

We refer to your mail, highlighting the difficulties you have encountered with regard to your consignment and regret if our service standards have fallen short of your expectations.

We have forwarded a copy of your mail to our concerned officials with a request to investigate your complaint, we request you to kindly bear with us, we will respond to you.Meanwhile can you provide us the destination address and contact number which will help us in further investigations.

In the interim, we would like to thank you for bringing this matter to our attention, as it is feedback such as yours, which enables us to improve our services.

We do hope that we are able to restore your faith in DTDC.

Thanking you,

Yours faithfully,
for DTDC Courier & Cargo Ltd.,

Nagaraj
Executive Customer Support.

CC:Dear Mr.Chandan , Kindly find the below mail & update the sts immm.


----- Forwarded by CSS.CO/DTDC on 29/09/2011 11:43 -----
"Abhishek Amarnath"
28/09/2011 16:37
To <[protected]@dtdc.com>, <css.[protected]@dtdc.com>, <[protected]@dtdc.com>, <css.[protected]@dtdc.com>, <[protected]@vsnl.com>, <css.[protected]@dtdc.com>, <css.[protected]@dtdc.com>, <[protected]@dtdc.com>, <css.[protected]@dtdc.com>
cc
Subject Poor Service of DTDC in India.




Hi,

I am Abhishek Amarnath from Lucknow India, Unfortunately I have booked one doc with DTDC on 22nd September, vide the DTDC shipment no K50622117, it was for Lucknow from Guwahati. But pained to say that it is not delivered yet.

From past four days I am doing the follow-up with Lucknow Customer Care Executive on Tele no.[protected]. As per them by mistake this doc has missed shooted to Faizabad, Instead of delivering at Faizabad Road in Lucknow. Pls. help me in getting my doc back.

Regards

Abhishek