[Resolved]  Dtdc Courier — wrongly mark undelivered

My one letter that is send on 04/02/2009 by ICICI Mumbai office to my Residential address- 2/52, Vivek Khand Gomati Nagar Lucknow, with POD M39818791 and same was return with the comment the OFFICE always closed and yet not received again.
I want to know one think that if the latter send to the Residential address that, can it mark return with the reason Office closed.

I have communicated for the same and mark a mail to known the status of same and give my personal mobile no so that if they feel any problem they can contact me on my number but nobody is call me are given the status for the same and I am not able to get that letter still.
Kindly take the matter on priority basics so that I can receive my letter it very important for me.