[Resolved]  DTDC Courier & Cargo Ltd. — delayed and unconfirmed delivery of the letter by DTDC and very bad behaviour from DTDC office.

Address:

Darjeeling, West Bengal

Dear sir,
I am Arpan Halder, final year MBBS student. My mother has expired on
01.03.2010. So now I am very upset physically and mentally also. My
home at Kolkata. I have need a xerox copy of madhyamik admit card for
age verification to receive my voter ID card that is very essential
within 1 day. But the problem is, I am now at siliguri and the
original & xerox copy of admit card is present here. So I decided to
send this by DTDC to Kolkata. I have posted the it at MEDICAL MORE
DTDC branch(address:NORTH BENGAL MEDICAL COLLEGE CAMPUS, SUSHRUTANAGAR
POST, MATIGARA, DARJEELING DIST, Pin code- 734432, phone:
[protected]/[protected]/[protected]/[protected] on 25.03.2010 at 11 am
and they had promised to deliver the letter(the letter no. Is-
K[protected] at the given address[Sajal kumar Halder,T-12(6th floor),CIT
road scheme LV, Entally,kolkata-700014,ph-[protected]] on 26.03.2010
within 11:30 am. But the letter is not delivered even now. The main
DTDC branch where my letter will be sent is present by the side of my
address and also same pin code(i.e. 700014). So, it is obviously
possible to deliver the lettes at the given address within 11.30 am on
26.03.2010. But the letter is not delivered even after 5.30pm. When my
addressed receiver(Sajal Kumar Halder) has gone two times at the DTDC
office at moulali branch to receive the lettrer hand to hand then they
said that the letter is not delivered at their office even after 5.30
pm on 26.03.2010. Even i have phoned at the DTDC office(ph. No.-
[protected] then they refused to tell the time when the letter will
be delivered & then when I said that I will complain at CUSTOMER
COMPLAINT FORUM then they have cut the phone line. Then i have tried
50 times but they have not responded to me. That is very shocking for
me. Because i have given the address of a office so that i can receive
the letter quirckly. [But the addressed office is normally closed at
saturday and sunday that means the office is closed on 27th and 28th
march 2010.I have informed to DTDC office about the closure of the
office. In spite of that they had promised to deliver the letter on
26th march within 11.30 am.] Hearing that when my letter
receiver(sajal kumar halder) requested to the nearby DTDC
office(Moulali branch) to keep the letter for that two days in their
office and he will receive the letter on 29.03.2010(Monday) then they
refused to keep the letter. However, my opinion is that it is their
duty to deliver the letter in time, when it is not possible it is also
their duty to keep the letter for that two holidays.
Please think about my problem that if the letter is not received
within 29th march then my voter ID card which is needed will not be
issued.
So, kindly approve my request so thaj I can take the letter from the
DTDC office(Moulali branch) on 29.03.2010