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courier is not deliveryd plezzz wach
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I had sent an important package from Faridabad (Delhi-NCR) to destination in Hyderabad
-Tracking number Z26625202.
The package was sent on July 11, 2014, but the intended recipient has not received the package till date.
I enquired DTDC helpline on July 18, 2014 on status of package - and response was that package has been returned - due incorrect address. I told that address is valid, and accordingly did send a address proof of the recipient to css.[protected]@dtdc.com
Here is the response from DTDC executive:
" Have a nice day said c/ment already rto fwd reason due to Door/office Closed ;shipment fwd to booking point so plz contact to booking point, "
I have 3 points -
1. Reason given for non-delivery is different on phone and on mail.
2. Why was I not informed before return of package ? My mobile number was mentioned.
3. I'm dealing with DTDC - why do I need to follow up with individual entities seperately - booking center, delivery center, delivery boy - shouldn't these matters be resolved internally by DTDC ?
This raises question if any sincere effort was even made to reach the destination address at all ?
And all through this, no attempt has been made to reach out to me - and the package is already delayed by 5 days from promised delivery time.
How does DTDC aims to resolve this service failure is also unclear from communication from their staff at booking center and call center
regards
Anuj Jain
-Tracking number Z26625202.
The package was sent on July 11, 2014, but the intended recipient has not received the package till date.
I enquired DTDC helpline on July 18, 2014 on status of package - and response was that package has been returned - due incorrect address. I told that address is valid, and accordingly did send a address proof of the recipient to css.[protected]@dtdc.com
Here is the response from DTDC executive:
" Have a nice day said c/ment already rto fwd reason due to Door/office Closed ;shipment fwd to booking point so plz contact to booking point, "
I have 3 points -
1. Reason given for non-delivery is different on phone and on mail.
2. Why was I not informed before return of package ? My mobile number was mentioned.
3. I'm dealing with DTDC - why do I need to follow up with individual entities seperately - booking center, delivery center, delivery boy - shouldn't these matters be resolved internally by DTDC ?
This raises question if any sincere effort was even made to reach the destination address at all ?
And all through this, no attempt has been made to reach out to me - and the package is already delayed by 5 days from promised delivery time.
How does DTDC aims to resolve this service failure is also unclear from communication from their staff at booking center and call center
regards
Anuj Jain
Cn # A31554975, sent from Jamnagar to Guwahati on 26th June. Package was not delivered. Dtdc office don't know where the package is.
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