[Resolved]  DTDC Plus — DTDC PLUS- Late Delivery- Refused to Refund

Address:

Gurgaon, Haryana

Hi,

I couriered a consignment(Number V[protected] on (2nd December)Thursay through DTDC plus from Gurgaon to Bangalore. DTDC PLUS charges extra for delivering the consignment next day to the destination else guarantees a full refund. My consignment reached Bangalore on Monday(6th December) and the courier centre is refusing to refund the money mentioning the delay is because of Flights.

Please help as DTDC mentions the delivery of goods on 2nd Business Day using DTDC PLUS service.

Some clauses from DTDC website:

Plus Features
» Assured Next Business Day delivery *
» 100% Money Back Guarantee if not delivered within committed delivery period.*
» Tamper-proof Security Pouch, SMS/Email alerts
* Next Business Day Delivery means any consignment picked up on day one will be delivered on day two barring unforeseen circumstances (including force majeure) and provided that day of delivery does not fall on a Sunday, public holiday or any local holiday at the destination city.


Plus Service
INTRA ZONE
City Plus : Next Business Day (NBD) delivery available within the “Plus” cities to select Pincodes.

Zonal Plus : NBD delivery available within North, East, West & South zones to select Pincodes.
INTER ZONE
Metro Plus : NBD delivery available for 6 metropolitan cities of Delhi, Kolkata, Mumbai, Bangalore, Chennai & Hyderabad from other locations.
National Plus : Next Business Day delivery available between 4 Zones to select Pincodes at non-metro locations.

Thanks,
Neha Jain