DTDC — WORST NIGHTMARE

Address:	Delhi
Website:	www.dtdc.in

hi,
DTDC courier services are worst.
it was a nightmare when a courier (no.Z[protected] which was sent on 25may from rajouri garden for Faridabad didn't even reached in 6full working days. and when inquired about the same from their cust. care, they told me that there is no such person living on that address,however the address is correct. how unprofessional service they provide to their clients.. well I am the same person living on the same address as provided to the dtdc nobody from dtdc had ever contacted me on my address or through phone.

its interesting that I did put a mail on their delhi office but got no response from their side, seems like they are least bothered about the complaints.

it was a very important paper for which I was waiting and due to their unprofessional and third class service, I missed out a very crucial thing.

can anybody guide me if there is any process by which we can sue them or take some action against them ??
Jay B