[Resolved]  DTDC — Worst Service

Address:Nellore, Andhra Pradesh

I have sent my WD hard drive for the replacement to Bangalore.
It has got repaired and was supposed to be sent to Nellore for delivery.

AFL couriers from Bangalore has picked it up and it has further outsourced the same shipment to DTDC couriers on 20th August 2012.
It is been more than a month and i didn't receive any kind of information regarding my shipment.

AFL couriers is not responding properly and DTDC is not even answering the call through Customer Care.

Please do suggest an alternative for the getting my shipment to the earliest
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Aug 13, 2020
Complaint marked as Resolved 
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Today being Rakshabandhan my sisters booked a courier from Hubli with 2 Rakhis in it (L.R.No D[protected],the booking person in Hubli of dtdc courier told them the courier will be delivered to bangalore ( Peenya) the next day by 2 pm.

But till now (16.30) the courier is not delivered,when i went to the peenya dtdc office and asked about the courier,each one is telling different stories,so i took the customer care manager's mobile number from them.

The customer care manager Mohan raj-[protected] when i call him,he is stammering for the answer to my question,i asked him what is the delivery commitment from Hubli to bangalore,being in a manager's post the answer should be in his mouth,but after awhile he tells 24 hours and gives me the customer care number[protected] and his mobile battery is low so call them for the details.
I immediately call the customer care number,one girl by name Geetha receives the call and i asked her what is the delivery commitment from Hubli to bangalore,she tells me 2 days,i asked her 2 days from Hubli to bangalore she told yes 2 days and hanged the phone, i immediately called mohan raj on his mobil [protected] he did not receive my calls from that time till now.

The customer care number after receiving they cut it immediately,
courier service is ment to serve the people and should be time bound and proper service,but dtdc is the worst ever courier service i have ever come accross and most of the people working there like the people in peenya,mohan raj and geetha in the customer care are the worst service providers i have experinced.

Today is Rakhshabandhan and my Rakhi's have not yet come the time is almost 5 now.

I hope some strict action will be taken against dtdc and all the people involved for all this inconvince caused.

the time is 16.50 and i am calling mohan raj but he is not receiving my call.
these people must be punished to the core.
i have sent the courier to kakinada on 14th it was misplaced and till today also it is not delivered and on 16th i have sent a courier to chittoor it is also not delivered....so plz be aware of DTDC......go for some other courier....
Yuck...dizzz s d worst courier service in diz world esp karaikudi branch india..i tink sum junglewalas r managin dizz branch...worst xperience.plzz don go 2 dem @ ny cost
Teach dem how 2 communicate wid d customerzz...worst mannerz of cutttin d call immediately..i[censored] people cant treat d customerz n a polite manner den y d **** runnin dizzz branch-karaikudi..
kindly see the uploaded picture proof, the problem is that no one tried to call me on my number when the package could not reach my destination, and when i tried to call in the varanasi office, no one answered my phone, the tracking status is slow, updated after three days, and i have not received my documents yet.
I have ordered a product and it was sent through DTDC, Ref Number M18392970. The parcel reached the place on Sunday. And it was transported through air lite courier service.
The local franchisee which was supposed to deliver this product has marked on Monday morning that the product was dispatched for delivery on the morning. But they did not.
I had to go and collect it on Tuesday morning as I really needed it. When I asked the Franchisee owner why do they mark when they cannot deliver, he was abusive, arrogant and very very defamatory. he was fighting saying that the address is out so he need not deliver it and was using bad words.

I went to inform the same to the local DTDC office/Customer care, they asked me to write to CMD of DTDC. I have no Idea how to even contact CMD nor his name. This completely unacceptable and very very painful.
DTDC is renowned and a prestegious player in Courier services, and this is shocking and appalaing to expect some people defame them entire company with their attitude.

I do not wish to make an issue out of it, but I expect DTDC to take serious action on this franchisee owner and if needed remove him and restore the reputation as this has been happening from long time and we were just ignoring it. Todays abuses were really painful. I do not have any proof or recordings to prove what he said but DTDC can find lot of info in their data base to support my complaint. The franchisee is located at Meer Complex, Khammam.Andhra pradesh/ Telangana.

Thank you.
What the [censored] not delivery in time no response ur officer, wasted of time & money, not given correct number of consumer support. Not good service totally late on delivery. Officer always misbehaving. What the [censored] .what the nonsense.
Tracking website not working. It showed service unavailable. Tracking sms number is totally fake not working. [censored]ing DTDC make Totally mental problem. Very worst service. [censored]g DTDC always created problems to consumer. What the [censored], mf. Who is [censored]g guy of this no. in your Service[protected] and [protected]. Once pick call and rest never receive call for giving correct information always lie tomorrow i will delivery not actually not delivery till date. The time required from Delhi to Ghaziabad is only 3hours. My parcel arrived at Delhi on 12th June 2015 but till not delivery on 18th June. What the [censored]g nonsense. What the worst service. Self benefit consumer loss in mental problem.
What the [censored]g DTDC consumer support is also [censored]r . Email is not given correct. Phone no. is also not working. Contact no. given in website is totally fake, totally fraud. Cheater dtdc consumer support cheater. Dtdc is worst service in India. Dtdc totally fraud given email is not exist mail not send to given email id.contacts no is also fraud no responsible while calling.only wastage of time and money by calling also wastage of money for booking parcel.

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