[Resolved]  DTH (Set Of Box) Airtel TV — Replacement of SET OF BOX

Address:

Panchkula, Haryana

Sir, My Airtel DTHEchg ID Number [protected], I got Re-charge with Rs 1050 for special offr of six month with extended of one month free,while I was having sufficent balance for re-charge.
2.I am faceing PROBLEM since last one month regarding OPERATING, while I put on the TV not getting ON ,It take 15 to 30 minutes to be ON,Slowly slowly this problem INCREASES, Then I put the Complaint under complaint No 13168808,and also 13247719.
3.The person came to attend the complaint, and the says you have to RE-PLACE the Set of box and the cost is Rs 350 for New Set of box,So I have given them Rs 350 ,after an hour they bring two OLD SET OF BOX, But I refuse to take OLD BOX as I have paid for New One, They were also asking to take my Set of box after replaceing.So here is my complaints like this:-

A.I have paid for NEW SET OF BOX, so I will receive only New One.

B.I will Not give my old Set of Box without any Official document because that is my purchasing item and REPLACEING OF BOX is the responsibility of Service provider.

C. I will not allow to connect the Box on TV CHANNEL VIDIO 1,because i am viewing my DVD on vidio 1 and there is NO provision to put two connection of three wire system (six wire).

I hope you can under stand with my problems and Rectify the same at the earliest with good relationship.

Thanks
Regards,
Capt Jagjit Lal Sudhera
[protected], [protected]