[Resolved]  E - Recharge By IDBI Net - Banking — IDBI e-recharge doesn't work as expected

IDBI bank provides a facility, that you can recharge your mobile online with any amount of top-up (subject to minimum amount of 10Rs.) you want.

There are 3 kinds of recharge, generally used in mobile industry:
1. Validity recharge (it increases validity and talktime)
2. Top-up (it only increases talktime, no change in validity)
3. Value vouchers (It change your tariff plan)

It is clearly mentioned on IDBI bank website that, recharge done through IDBI net-banking will be a top-up recharge. And on all top-ups, Reliance (my service provider) used to give full talk time.

I am an IDBI customer. I recharged my reliance mobile with IDBI net-banking for 650 Rs. I was expecting a full talktime, but the talktime I got was merely 428 Rs. When I enquired reliance customer care
about the same, they said it was a request for validity recharge (not a top-up recharge), so they gave me 45 days validity and 428 Rs. talktime as per their 650 Rs. validity voucher. And since I already have a lifetime validity, this validity is of no use to me and what I got is 428 Rs. talktime.

And now the real drama starts. I informed to Reliance customer care executive that I recharged through IDBI net-banking and it should be a top-up. They said, request was for a validity voucher and we processed it accordingly, now we can't help you. You should get in touch with IDBI bank for any issues in this regard.

When I called IDBI bank (Amit) on Nov 3, they said it is a fault of reliance and we can't help you. You should get in touch with reliance for this issue. After a long argument, he agreed to lodge a complaint, and asked me to call back on Nov 5.

Complaint No.: AP/INET/[protected]

When I called back on Nov 5, I again spoken to Amit. He said, there is no reply from backend department yet, so asked me to call back on Nov 6.

When I called back on Nov 6, I spoke with Sunita. She said, there is no reply from backend department yet, she is marking it as "high priority", and asked me to call back on Nov 7.

When I called back on Nov 7, I spoke with Shalini. She said, there is a reply from backend department and it says you need to contact reliance for this issue, it is not our fault.

So I have really become a sandwitch between IDBI and reliance, and both are blaming each other. I have really fed-up calling again and again to IDBI and not seeing any solution.