E-ticket — e-ticket is not materialised but cost of ticket was deducted from Bank account

Address:

Hooghly, West Bengal

On[protected] an attempt was made to purchase e-ticket using Net-banking facility of Axis Bank Ltd from www.irctc.co.in
Full amount of money including all charges were deducted from my Saving Bank Account but no ticket was materilised. A complain was lodged over telephone at[protected] but no amount was refunded till now.
IRCTC user ID is ritam_das
Attempt to purchase ticket was from New Delhi to Jammu on 23-4-12 by Rajdhani Express in 2A class of accommodation.

Name of Complaint: Sukumar Das
E-mail Address: mr.sukumar.[protected]@gmail.com
Date: 02-02-12
Time: 12:05 hrs