Easy Day — Service and rude behavior

Address:

Lucknow, Uttar Pradesh

Today I experienced a humiliating behavior from a staff member at Easy Day,Jeevan Plaza, Gomti Nagar ,Lucknow. I am a regular customer of this store, majorly purchase veg, fruits, grocery, daily requirements like egg, chicken and meat.

On 02nd I went to purchase mutton/chicken, but didn't get coz i was told that attendant is not available, hence they can't sell me chicken. Anyway, i went and made purchase from outside meat vendor whose shop is hardly 200 mtr away from Easy day.

Since i prefer to purchase from easy day due to proximity, today I went to purchase mutton , the staff attending meat section told me to wait for 15-20 min, after 20 min , i went again and ordered for 1kg mutton, the attendant started weighing all rib portion of goat, when i asked to put some other portion and minimize rib portion.

The staff very rudely said that he'll not give the meat as per my choice , i have to take whatever he is weighing. His wordings were " nahi milega aapke hisab se" ..i asked -is it a policy ....he replied - hum aise hi bechachte hai....lena hai to lo........I was blank and felt so humiliated that i left the shop without saying a word.

Is this the way staff should deal with customers?

This kind of behavior i never expected from a organised and professional outlet and that too with for a regular customer.

I have not seen such a rude behavior from my neighborhood shopkeers or vegetable vendors.But this was shocking.

Then I went to the meat shop outside and purchased from his shop.

Post this experience , I felt that companies are opening retail outlets in various formats to facilitate and provide better services to customers, but the staff working here have started treating customers as they believe that they are doing some charity and easyday is the only place to shop and customer doesn't have any other options and customers are forced to purchase from them.