[Resolved]  EasyMobileRecharge.com — Amount debited from my account but mobile number not recharged

I had tried to recharge my mobile number [protected] (BSNL Prepaid) on 4th June 2011. The amount was deducted from my account but I didnot receive any recharge value on my phone. My bank statement shows the amount to be debited from my account

Dear pankaj20aug,

We are very sorry to read your issue here. You can send an email to [protected]@easymobilerecharge.in. We are available 24 hours on all 7 days of the week to resolve your issues.

Your money is always safe with us. That’s our promise!

We have checked your order with us and we have not received the payment from your bank for this order. This could happen due to any of the following reasons:

• Sometimes due to technical reasons, we might not receive a response from the bank for your payment request. As a result, we do not get to know the status of your payment transaction and hence assume it to be a failed payment. For such cases the recharge is not processed by us.

• Sometimes the banks give us a response that your payment transaction has failed, even if the payment transaction was actually successful. For such cases the recharge is not processed by us as we assume it to be a failed payment.

Normally in such cases money is automatically refunded to bank account with in 12 working days. We are sure that your money must have refunded till now.

Still if you haven’t received your refund yet, kindly contact us again on [protected]@easymobilerecharge.in.

We hope that you will provide us another chance to serve you.


Best Regards,

Easymobilerecharge.com Customer Care
[protected]@easymobilerecharge.in

easymobilerecharge.com - amount deducted to my account but recharge not done

shiva - mumbai
mobile tata indicom
number : [protected]
recharge date : 27/03/2012
mumbai dharavi

i did not get high security transaction password for mobile recharge. but my balance has detected.

Dear mr10manoj


We are very sorry to read your issue here. You can send an email to [protected]@easymobilerecharge.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Kindly provide us more detail like your order no, mobile no or registered email id with us, so that we do the needful.

If you require any other assistance, please send us a mail at [protected]@easymobilerecharge.com

We hope that you will provide us another chance to serve you.

Best Regards,

Easymobilerecharge.com Customer Care
[protected]@easymobilerecharge.com