[Resolved]  eBay India — EMI charged in single bill - Ebay fraud

Address:

Ahmedabad, Gujarat

Credit card EMI purchase on EBAY.in

I had purchased a costly sony zoom digicam item code[protected] through Axis bank credit card emi of 6 month option. The purchase price for item was Rs 20133/- + Rs 512.83/- as EMI charges taken by ebay . My ebay user id kavade1984.
I received the item from ebay seller after making my payments through interest free EMI option. However, I was surprised to see my credit card bill. The entire amount i.e. Rs 20133/- + Rs 512.83(EMI charges) was charged in single month to me.
I contact ebay through their customer care toll free number - They say that they have approved the EMI now the bank has to convert it to EMI. On contacting the bank, the bank says it has to be done by merchant. It is like a bull run here and there with no solution. Finally I wrote to customer care of Axis bank credit card and they are saying a whole different story - "WE DON'T HAVE ANY OPTION OF EMI purchase WITH EBAY"
What is going on? If there is no emi option how come they charged 512.83/- as emi processing fee. Now i have to make full payment or they will charge interest which is head blowing (1.5% per month on principal - which is around 1500 per month for three months)
If any one has faced such problem and has got solution; please let me know through email given at end of this complaint. I shall be grateful to you. We have to be as a team of aware customers to fight against fraud like this. Such fraudsters get away when we keep silent.
I had made this costly purchase only because it was available for purchase under EMI option. But this type of cheat and fraud has seriously impacted my financial condition. It is almost a month salary to a person like me with a family to look after.
Can anyone suggest me what action can I take against Axis or Ebay to get what is promised to customers? I have all valid documentation from Ebay as well as bank email correspondences required to sue these criminals but dont know how to proceed.
Please write to me at [protected]@gmail.com


See what reply the bank has given to me. This indicates that some sort of customer cheat process is going on in online transactions. How could we consumers be safe against such frauds. A site (ebay) mentions emi facility on Axis credit card, now the transaction is done, the bank says there is no such tie up with ebay. Worst the site( ebay) also charges emi processing fees and customers like me get billed for entire amount including the emi processing fees in one single month- This is simply absurd. As per conversation below bank is asking me to speak to Ebay. And ebay is asking me to visit bank as they say that they have processed the emi and now it is banks responsibility to convert it to EMI. Its end of month now since I am debating on this issue of emi facility and surprisingly ebay is quite on this and Axis is trying its best to avoid taking any moral/legal responsibility for such frauds.
What is more surprisingly - that ebay is still continuing the emi offer with Axis credit card in emi payment option and Axis is silent while Ebay is minting money by cheating customers.

BANK's Reply below:

Dear Mr. Kavade,

This is with reference to your e-mail with regards to 0 % EMI offer for e-bay purchase done:

We need to clarify that, Axis Bank does not have any offer / tie up with E-Bay to provide the purchase amount into easy EMI @ 0 % interest as stated from your end.

However, we would request you to kindly take up your complaint with the merchant as the offer is been done from the merchant's end and not by Axis Bank.

We also need to inform that, Axis Bank credit card has been the mode of payment towards the purchase done on E-Bay website by the cardholder.
Further, the EMI facility is available to the new customer(s) also for the minimum purchase of Rs. 2, 500/- done on their card account.

Further, the emi tenures are for 03, 06, 12 & 24 months respectively for only retail transactions and not for any other cash withdrawal / total outstanding due/ Balance transfer on the card account.

However, incase if the customer wishes to avail the EMI for his purchases done in future then the customer needs to ensure that there should be no cheque return charges in last 03 months to his card account.

We also need to clarify that, the total reward points would be purged off once the transaction is been converted into EMI facility and the posting date should not be more than 20 days old.

Further, there would an processing fee of Rs. 150 or 1.5% of the principal amount (whichever is higher) as a one time fee that would be levied to your card account and there would be a service tax @ 10.30 % on processing fee, EMI interest.

However, if the customer wishes to pre-close the EMI facility before the tenure opted then he would be charged with Foreclosure charges @ 3 % of Principal (EMI) outstanding.

In the light of above clarifications, we trust we have answered your query with regards to EMI facility available on your Axis Bank Card Account with regret to accommodate your request further and seek your co-operation on the demand raised at your end.

For any further assistance or clarifications, please write in to us or call us on our 24-hour customer service help line numbers[protected],[protected],[protected].

We appreciate your time and business.

Thanks & Regards,
Grievance Redressal Cell.
Axis Bank.