Electrolux — Faulty Refrigerator - Issue Occurring since last 45 days

Address:

Kolkata, West Bengal

This is to bring in to your notice the extreme harassment that we are facing in our house with your Electrolux Refrigerator. All this started some 45 days back when all of a sudden one fine morning the fridge stopped functioning. Complaints were raised and there was a mechanic in our house who came and replaced a part and charged us some Rs 400. The fridge was working that evening after replacement of the part, however, the very next morning the same stopped working once again.. Again a complaint was raised and after umpteen number of follow ups with the customer care dept, there was finally a mechanic who visited our house and again replaced a part. This time he charged us some Rs 1000. That evening the fridge was again working after the replacement of the part. The next day morning again the same stopped working. Once again a complain was raised. Again after repeated follow ups there was a person who visited our house and said that the fridge needed to be taken to some workshop for repairing. We said ok thinking that the problem will be solved once and for all. We were without any fridge for some 2 weeks. Post that the fridge was returned to us on the XXXX and a further amount of Rs xxxx was charged to us. Today morning again the fridge has stopped working. I am really really at the loss of words right now and I do not know what more I need to do to get this matter addressed once and for all. In West Bengal there is Durga Puja starting today and we are once again without a Refrigerator at home. There will be guests coming to our house on the occasion of Puja and we do not know how to handle all this. Would request you to take immediate action on this matter. I myself am working in a service industry and I have never seen customers being harassed like this. This is truly so surprising. Name - Arijit Chakravarty Address - Flat No 4C 1D, Prince Gulam Md Shah Road Kolkata - 700095 Mobile -[protected] Email - arijit.[protected]@in.airtel.com