[Resolved]  Electrolux — Bad service

i bought a electrolux microwave oven during Oct, 2005 from Giriyas, Gandhibazar, Bangalore. Its been 3 years now and i have not utilezed the oven even once. The first time i wanted to use the machine it didnt work so i called Girias who gave informed me that its not their job and they gave me the service centre number. i Contacted them and they sent a person who told me that the panel has to be changed and since it is not being manufatured here they need to get it from abroad. Thats the last i heard from him. I am still waiting for the panel to reach me. Soon i will be out of the warranty period also and they will have a good and proper excuse not to give proper service. What should i do?

I have bought a Microwave Oven of Electrolux (Model : ELE 2586/ELECTROLUX 25EC86SL 25 Ltr Convection MO) from Great Eastern, Manicktala, Kankurgachi, Kolkata - 700054. I have faced some technical problem on July which was solved on 21-Jul-2009 with a cost of Rs 1175 by Paul and Company. Once again I have faced the same problem from December 2010 and now it is now in workable situation. I have lodged a complain on 08-Jan-2010 (complain no - KL[protected]. On the same day one service visited to my house and checked the problem and said that he will come back on the next day. But from then the problem is not solved. I contacted many times to the customer care but the problem is not solved. On Saturday (16-Jan-2010), I have also contacted to the service center and also service in charge but the problem is not solved yet. They never informed us the actual issue which they were facing and the cause of the service failure.

Please let us know the next course of action so that the problem is solved.

I have an electrolux refrigerator bought in august 2009. The fridge is in full warranty as you can see. It stopped working on the 20th of May 2010. On calling the call center at[protected] I was given a complaint number [protected] with the assurance that someone will attend to my fridge in 24 hours. This seems to be the longest 24 hours in their life and my patience is wearing out. They just do not care.

I guess the selling or the service does not matter to them. They have just gotten too complacent. If something is not done by tomorrow then I plan to go to the press about them and the dealer who sold me the fridge as well.

sir ihave brought the ac 2 years ago.from last month its not working and till now i have launched complaints many time till now i am not satisfied with the service as in this hot summer i have not got it done.when i am asking it they are telling that its going to cost rs 2200 but when before i asked they told that if i want to get it serviced it will cost rs 500to 600 rs .i am not at all satisfied with the work done.i am a student due to this i am not able to go on my vacations and i am suffering in this hot summer.afterall i have bought it for summer but i am not able to use it from 19th april2010.i request you to get the work done quickly.
i cant wait for more time if it is not got done then sorry i have to go to the press and consumer court.the customer care is in berhampur, orisssa, ganjam.i think i may be satisfied with the companies work.waiting for ur reply soon.

Respected Sir/Madam,

I want to inform that I purchased 26 ltr Electrolux Microwave dated on 6th jan 2015; worth Rs 7490/-. On 14th jan 2015, my microwave stopped working due to some fault. I filed complain to Electolux service center. But no action was taken from customer care service of Electrolux. I complained again on 16th jan, 2015 in morning and again complained in evening. But till 12:15 pm, on 17th jan 2015.

I also filed complain in starcj customer care on 16th jan but till today. I want quick response from them.

Product Detail

Ruchi Dalal
26 ltr Electolux microwave
Date: 6 jan, 2015
Bill no:[protected]
Registed M no: [protected]

Thank you

Washing machine not working

Hello, I bought washing machine (ELECTROLUX ELITE) on 31st oct 2013. and now it's not working. please contact me on PH- [protected].