[Resolved]  Electrolux Kelvinator — Customer care not doing their Job

This is Sunil Sonarghare, have washing m/c Fabriguard model 2005 which has life time warranty, The motor for this machine was changed on 10/9/2008 against customer complaint no 8070002 after our several phone calls . But again on 16/9 the motor stopped functioning and we launched complaint # 5S[protected]. Technician came to our house and checked motor and said motor need to be replaced and after that no one turned up . Called up again next day but customer care executive (Suresh) said we need to pay labor charges to change the motor but we refuse to pay the same . Customer care executive told he will call back, again no call . When we called up yesterday 22/9 again same thing, called up today 23/9 and we were told that motor can not be changed ... Can I have some one help here, this is ridiculous that as customer we need to follow up with your company . Need urgent help,

thanks
Sunil
mobile - [protected]TG6/2B, Orchid Garden
suncity sector -54, Gurgaon