[Resolved] Electrolux Microwave — Defective Microwave sold | |
I have purchased a Electrolux Microwave oven on 16th March 2008. Model No-20EC80. Ever Since it is purchased it is giving me trouble. Within 3 minutes of operation it completely goes off (looks to be thermal cut-off) & comes back 5 minute thereafter with complete reset. I have registered a complaint with them vide complaint no-8042431 on 5th April 2008. The Engineer had visited me & said there is problem with some of the component & needs replacement it but it is out of stock with them at present. I think when I have got a defective piece, Company should replace me with a new unit. Pl. help me. Regards Krishna Singh [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
SAME ISSUE WITH ME ALSO
ELECTROLUX MICROWAVE OVEN EM25EG90SS Complaints - POOR QUALITY AND POOR CUSTOMER CARE
Review all ELECTROLUX MICROWAVE OVEN EM25EG90SS complaints
ELECTROLUX MICROWAVE OVEN EM25EG90SS
Posted:[protected] by HARI KRISHNAN K [send email]
POOR QUALITY AND POOR CUSTOMER CARE
I had bought an ELECTROLUX MICROWAVE OVEN EM25EG90SS on 15.11.2008 from VIJAY SALES, GALLERIA VASHI.After 10 days and repeated followups one technician came to my home for demo.The fuse was tripping and the oven body was overheating.Without getting customer signature on the demo receipt he left.
Today after around a week of follow up I took the oven to M/s.Vijaysales and they were not ready to take the material back also the Electrolux technician made false remarks of visiting my house thrice .He also said he had given me demo three times whic is absolutely wrong.
I am not feeling safe to use this machine anymore as I have serious concerns abt the quality of the material as well as the trustworthiness of the staff.Customercare dept should understand the concern of the customer rather than convincing him with a substandard material.
As a customer i felt more humiliated by their treatment rather than loss of my hard earned money.
I even offered them the oven to keep as a demo piece (without any refund)at there showroom bcoz of the fact that the very sight of the material in my home shoots my Blood pressure.
I have learnt my 2 mistakes
1.Wrong make.
2.Wrong shop.
Please let me know if you get the mail id of any electrolux directors
ELECTROLUX MICROWAVE OVEN EM25EG90SS Complaints - POOR QUALITY AND POOR CUSTOMER CARE
Review all ELECTROLUX MICROWAVE OVEN EM25EG90SS complaints
ELECTROLUX MICROWAVE OVEN EM25EG90SS
Posted:[protected] by HARI KRISHNAN K [send email]
POOR QUALITY AND POOR CUSTOMER CARE
I had bought an ELECTROLUX MICROWAVE OVEN EM25EG90SS on 15.11.2008 from VIJAY SALES, GALLERIA VASHI.After 10 days and repeated followups one technician came to my home for demo.The fuse was tripping and the oven body was overheating.Without getting customer signature on the demo receipt he left.
Today after around a week of follow up I took the oven to M/s.Vijaysales and they were not ready to take the material back also the Electrolux technician made false remarks of visiting my house thrice .He also said he had given me demo three times whic is absolutely wrong.
I am not feeling safe to use this machine anymore as I have serious concerns abt the quality of the material as well as the trustworthiness of the staff.Customercare dept should understand the concern of the customer rather than convincing him with a substandard material.
As a customer i felt more humiliated by their treatment rather than loss of my hard earned money.
I even offered them the oven to keep as a demo piece (without any refund)at there showroom bcoz of the fact that the very sight of the material in my home shoots my Blood pressure.
I have learnt my 2 mistakes
1.Wrong make.
2.Wrong shop.
Please let me know if you get the mail id of any electrolux directors
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I have purchased a Electrolux Microwave oven on 25th dec 2008. Model No-EM22EC80SS. Ever Since it is purchased it is giving me trouble. Within the 10 to 15 minutes of operation it completely goes off (looks to be thermal cut-off) & comes back after 1 to 2 hours thereafter with complete reset. I have registered a complaint with them and complaint no-7KA[protected] on 25 th April 2008. today it is 4th day since the Engineer has not come to my place.I used to call to the service center on a daily basis.they keep telling me that technician will be on the way to your place but he has not reached on the 5th day yet...
i m sute I have got a defective piece, Company should replace me with a new unit. Pl. help me.