Electrolux — Poor Service

Address:Uttar Pradesh

I am facing cooling issue with my refrigerator from past 7 days. After many followups the problem still remains. A technician attended complaint and he replaced the fan. But there was still no cooling. I called him to ask the reason. The answer I got was that that was not the right fan and he need to replace it with another one which is not available for this particular model. Today is the 4th day and no one turned up nor he is picking up the phone.
Each day something or the other rots in my fridge. If you can't fix it then please replace it. I need resolution of my complaint today itself.

Vijayant Verma
Complaint number: [protected]
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I had booked a complaint for Refrigerator not cooling on the 18th of May. Some one visited us on the 19th but he was not competent. It was apparent that less gas is the problem but this guy just adjusted the fan and went away. He came next day i.e. 20th and said that looks like gas is the problem. He said some senior person will come on 21st to fill the gas. I did get a call from some one on the 20th that he will come on 21st but nobody turned up. We were without a fridge in this heat for more than 4 days! So we got a local guy to come in and fill the gas and the fridge is working fine now. Today I called up Electrolux service and they said that today 23rd they have allocated my complaint to an engineer for gas filling!!
I have had similar experinec earlier too. There products are good but service is bad.
Sir,

I have purchased a double door Electrolux fridge in the year 2004 from Patna (Bihar). Now the fridge is not working properly from last few months, I had made a complaint in customer care of Electrolux on 3rd - may - 2011.
My complain no. is - PRAN [protected], from last 1 month when I ask about my complain they are saying that - your problem will be solved very shortly.

Sir plese ask him when they will solve my problem.

Manoj kumar
> I have split ac of> electrolux with that i have 3 complimentry services which> are free but it has passed 1 year and not one has turn up.> this is over in the month of aug.. now i have called> customer care and asked them to do the servcing> as this is free and your guys should approcch me for the> service as happened in past. I dont need to book the call.> also the managers on floor are not ready to take the calls.> i have called on [protected] today ie 6th sep 2014 in the> morrning 11am and i was> promised call back by manager after 2pm. which i knew will> not rcvd than i ad called at 3.30pm and none the floor> manager attended my calls. if they are not ready to attend> the call than they are not require pls ask them to> resign..
It's been one month now since I gave my microwave in Electrolux (dew point ) in thrissur. Everytime I call them they say shipment of part is delayed from where they ordered. My complaint number was ECOC [protected] to which I gt a sms text saying it has been closed. I registered my first complaint on 19th September.
Let's c

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    Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East), Mumbai, Maharashtra, India - 400059
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