[Resolved]  Electrolux / Washing Machine — Defective piece shipped

Address:

Pune, Maharashtra

Hi,

My name is Pradeep Daware from Pimple Saudagar, Pune.I have purchased an Electrolux Washing Machine from Vijay Sales Chinchwad in October 2011. After the purchase we just used it for 3 times as was suggested by the staff of Electrolux who came our home for a demo. After just three wash it started making huge sound while washing clothes. I did called the Electrolux Call Center and logged a complaint. When the complaint was logged they sent a technician at home to repair who had absolutely no idea what was the issue. He completely opened the washing machine and somehow got to know that the issue was with the suspension and said that he will be back in 2 days with new suspensions. Moth passed but no updates from that technician.

Again after several calls to their call center they sent another technician who again opened the washing machine and connected the new suspension that he got, still no change again there was sound from washing machine. Later on he concluded that there was no grease applied to the suspensions. He took around two weeks to get the grease. He applied the grease and still no change there is still noise coming from the washing machine while washing clothes. So then he said that he will be getting all the set of 4 new suspensions and check if it works, if it doesnt the we will replace the washing machine. Its been more that a month no one from Electrolux had turned up. Every day I have to call the technician and just getting fake promises that they will come to fix this issue.

Its quite disappointing that Electrolux has such bad service.