[Resolved] Elica Arca Plus Chimney — suction is not there at all | |||
Inspired by the brand name we had bought Elica chimney arca plus model on 16th oct 2010 and installation done on 23rd oct 2010 .but after installtion when we had started using it we had found that it is not sucking the fumes at all, even we couldnt feel the suction at all ..it was the case when we were cooking our normal food and no deep frying were there at that time we are vegetarian ppl so it was pure veg. so we had called to the dealer and he sent his man to look after the issue....and beyond our expectation he was not agree to say that chimney is not sucking even my house was full of fumes that time..instead he was giving advices that close all the door.... ur kitchen is open ....."madam itna dhuan to rahega".....i mean if the fumes remain there in house then what is the use of spending hell lot of money in that. i m submitting this complaint in this hope that company will look after this issue.otherwise we will have to look for rather harsh option. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved Sep 17, 2014 Surendrapillay's response Dear Customer,
Due to system error we were not able to pull your details from the system.
Pl share with us your contact # so that we can get in touch with you to resolve the issue.
For any further assistance , pl. call our customer care number[protected] /[protected] , or email us at [protected]@elica.in. You may also download "Elica Aasaan" App free from Google Play Store for Android Phones to avail instant services from Elica Customer Care.
Thank You
Elica Customer Care
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 3 Comments | |||
Comments
To whom so ever it may concern ...
We have same similar problem as there have been complaints earlier on suction/speed and distance... we have also been victim of ELICA so called Italian machine... i feel very pity for the company as it has no brand value and ethics.
OR i should say all these dealer are miss using the name for their better... as we have been forced and misguided by the Dealer/agency and have been installed domestic machine in a commercial cafe which we run. as a consumer we have been cheated.
and now the agency and the company is been playing the blame game on each other and we have been suffering in-spite of the payment made in full...
BEWARE CONSUMER - ELICA dealer/agency- ASM enterprises, Bangalore. NEVER DEAL WITH THESE GUYS.
consumer email - [protected]@gmail.com ph[protected]M) [protected]
We have same similar problem as there have been complaints earlier on suction/speed and distance... we have also been victim of ELICA so called Italian machine... i feel very pity for the company as it has no brand value and ethics.
OR i should say all these dealer are miss using the name for their better... as we have been forced and misguided by the Dealer/agency and have been installed domestic machine in a commercial cafe which we run. as a consumer we have been cheated.
and now the agency and the company is been playing the blame game on each other and we have been suffering in-spite of the payment made in full...
BEWARE CONSUMER - ELICA dealer/agency- ASM enterprises, Bangalore. NEVER DEAL WITH THESE GUYS.
consumer email - [protected]@gmail.com ph[protected]M) [protected]
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+91 92 4300 7666
37/1/1 Kondhwa Pisoli Road , Pisoli, Pune, Maharashtra, India - 411060
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We request you to kindly share your contact details with us, hence we can immediately assist our local service representative to resolve the concern. You can reach to us on our national toll free no.[protected] or write us on [protected]@elica.in.
Thanks & regards,
Vikas Kamble.
Customer Care Supervisor,
Elica PB India Pvt. Ltd.
37/1/1 Kondhwa Pisoli Road,
Pune 411 060
India.
Tel: +[protected]/12.