Elica Chimney - incapable service technicians
M S Pathania
As convinced by the dealer King Pont. No. 1 brand of italy. We bought not the product but severe headache. There counter part in India are spoiling their brand name. Before even establishing the brand. Bought Flat Glass LTW60 Chimney & Cook Top CT VETRO 400AI
1. On opening of the new cartoon of Flat Glass LTW60 chimney. at time of installation. Hood was found missing in the box.
2. Service People sent for installation or complaint are not provided proper tool kits.
3. Newly joined service people are being sent with inadicate knowledge of the products.
4. Rain water was trickling on the cook top through air outlet chimney filter due to poor installation checks.
5. Service people's first preference for money over rides customer satisfaction which comes secondary.
6. Company is interested only selling the product & rest customer has to run around for other for half the job of installation. In-spite of paying Rs. 1300/- + 700/- ( for making Hole in the wall). Company should arrange for complete installation like all A/C companies are doing for the installation of A/C.
7. New Cook Top does not work with PNG. To make it work service guy ask for Rs.380/- for the change of new nozzles. I have done a big mistake by buying Elica products. Pin of the Frill is broken.
8. Hardley any one responds on Service centre which is sw off /very difficult to get thru toll free nos. given on the Cartoon.
9. Products cartoon does not have any packing slip/ correct Warranty card/ User manual
10. Now my worry is service of the product. Company should look for better infrastructure/ Well trained service people to maintain the brand name.
Surendrapillay's Response, Sep 17, 2014
Dear Customer, As per eailer communication with you the issue has been already resolved. For any further assistance, pl. call our customer care number 020 67278700/1800 233 0007, or email us at firstname.lastname@example.org. You may also download "Elica Aasaan" App free from Google Play Store for Android Phones to avail instant services from Elica Customer Care.
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