[Resolved] Elica Chimney / Hi Care India (P) Ltd — glass of chimney received broken | |||
Dear sir, We had purchased model glace 90 chimney of brand make elica, from exhibition held at chennai trade centre on 15-01-11. i had made up my mind to but faber castle chimney only, but on visiting the stall of elica, the MD of the company convinced me regarding the quality , service and other aspects. so i booked both the chimney and stove. i received the goods after nearly following up 10 times with them, as they were not having stock. on receipt of the same, the technician came for installation and found the glass fully broken in transit. he took the photos and said he will make the replacement within 2 weeks maximum. i have been following up with them regarding this from past one month, and there is no response . the marketing head who commited the replacement, is not attending my calls. i dont know whether i will get the replacment or not. the delivery is so poor, how will the service part be. i am cursing myself for taking decision of buying elica make chimney. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved Sep 17, 2014 Surendrapillay's response Dear Customer
Due to system error we were not able to pull your details from the system.
Pl share with us your contact # so that we can get in touch with you to resolve the issue.
For any further assistance , pl. call our customer care number[protected] /[protected] , or email us at [protected]@elica.in. You may also download "Elica Aasaan" App free from Google Play Store for Android Phones to avail instant services from Elica Customer Care. Thank You Elica Customer Care
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 5 Comments | |||
Comments
If this is the situation of the Company like Elica they have to loose customer confidence with no time. My question is what Elica management has taken action to comply this grievances? They will not only loose Indian market as well as China Market too they are looking for. Now in this small world they will damage there image too. I wish Elica will certainly look for it. Frankly speaking, I was planning to buy Elica chimney but...
ps see to my complaint chimney has marks on it ...no action has yet taken
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+91 92 4300 7666
37/1/1 Kondhwa Pisoli Road , Pisoli, Pune, Maharashtra, India - 411060
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We are sure your concern must have resolved. We have received the confirmation from our Local Sales & Service representatives.
In regards to any kind of service concern, we request your good self to write us on [protected]@elica.in, also can reach to us on Toll Free no.[protected].
Regards
Customer Support Team Elica