Elica Chimney — Irresponsible service for Elica chimney for more than a month.

Address:

Bangalore, Karnataka

We had purchased Elica Chimney in Nov 2011. From March last week, when we switched on chimney there was some noise when the fan was On and it stopped working. We could hear only the motor sound but no suction of air.

By searching on internet we found Go Service service providers for servicing the chimneys. We had given a call to them regarding the problem.

After 2 days of complaint - 2 person from so called service center came and said some capacitor has gone bad, they need to place an order and get the new one.

After 1 week - Those people came with the new capacitor and checked with it and still the chimney was not working. Now this time they convinced us saying its problem with motor and we need to replace it. Since they had asked for Warranty information details and we scanned and sent the same through mail.

Since after that, EVEN TILL TODAY (more than a month) there is no response from those people, any time we call they say we will come the next day and they never turn up.
f they are so incapable of providing service for their product they should not be selling it in the market.

I have put complaint hoping that my chimney is fixed in couple of days, even after this complaint if its gonna work, I have made my mind to approach consumer court for the same.

Thanks,
Magesh