[Resolved]  Elica — Elica Chimney Worst service and product

Hi , I have taken Elica Chimeny along with Gas stove of 3 burner. I have told to installation on one date, person called me morning that he will come in 2nd half but he took three days to come to my home , lots of follow up has been done by me for just installation, Installation guy was in very hurry he installed in very quickly and went away , did not took much time for testing of chimney or explaining to customer. we use for one time and 2nd time we used chimeny stopped working, I called up Elica ( IHB agency ) for explaining my problem, after so many follow up person came and visited place , he told motor is burned has to replaced he took some info and went away, after 4 days no contact from any body, when I called up service people they dont have idea what went wrong with chimeny, i have to explain full story than they understood and after sometime service center told that your purchase bill need and warranty card, on that day person already seen bill and warrnty card now again they want really dont understand why and if they need they would have call me or take it. i really dont know when my chimeny wll repair. i felt so much harrashment, i need to keep follow up this people and they dont have any knowledge and they dont much interest for new customer if product faulty. please take this as complain and I would like to hire one lawyer on this., which I will do it soon. Thanks