[Resolved] Elica Kaff Appliances — New Chimneys Duct Cover dent

kiran ghadge

from Roha, Gujarat

Address:

Pune, Maharashtra

We bought elica chimney on 21 may 2012 with the following model details,

Model Name : Glace LTW 60 Power IC
Serial Number KI11024750

Shop - Mahavir Electronics Kothrud

On its installation today we noticed that the duct cover had a huge dent that spoiled the look of the entire chimney and thus the kitchen as well.

In fact the product itself was seen covered with dust and stains (Chimney motor) on opening the sealed box

Its very disappointing to see this in a new product bought.
Hope you will take notice of this and send a replacement of the duct cover at the earliest.

We Logged complaint on 23rd May 2012 but we are yet to receive any response/update/feedback. Sad service.

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Aug 13, 2020

Complaint marked as Resolved

Sep 17, 2014

Surendrapillay's response Dear Mr Ghadge Call received on 25/05/2012 and resolved on 30/05/2012 Duct cover replaced. For any further assistance , pl. call our customer care number[protected] /[protected] , or email us at customer [protected]@elica.in. You may also download "Elica Aasaan" App free from Google Play Store for Android Phones to avail instant services from Elica Customer Care.