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hey i had the same charge show up on my account on 2june2010. i googled epgbill.com and stumbled upon their website. i called the customer support number and spoke with a lady who asked for the first 6 digits of my check card, the last 4 digits of said card as well as the billing date. you can also do this off their website to see what you were billed for. i did both. i told the lady i didn't know what the charge was for and that the information i pulled of their support site showed i was billed for services from a cypherhelp.com. i told them i didn't know what that was and needed the payments to stop, and if possible to get my money back. They took my phone number and email address and told me they would upchannel it to their support services and get back to me. we will see eh?
i had the same thing happen to me on 6/23/10. dont know what the charge is for . CAN, T GET HOLD OF ANY ONE...
Exactly the same thing happened to me, only every time I email or call them they say further information or time is needed to help me. I contacted my bank and they said that the company has actually changed its name twice and charged me every month since November of last year. It is defiantly a scam and I would advise anyone you sees a charge by this name to contact your bank immediately. I am still unable to tell how these people got my information but I am an avid Ebay user and it appears that is how they got structuralstud.
I had the same charges on June13!! What can we do about it? Please respond to [protected]@heidema.net, thanx!!
My son has been charged $38.30 by the company. I have contacted them and they asked for first 6 digets of my card and the last four. So far nothing has happened. The worst part was he is young and doesn't make much money and the charge caused him to be overdrawn at the bank. Then he got a fee for being overdrawn.
the same thing just happend to me today and my husband had called them and told them we dont know who they are and we want our money back so they said they would give us our money back within 7 - 10 days and maybe 3 hrs later i checked my account again and there was another charge for the same amount from the same place and i called them and they told me that someone had called them and told them i had made a mistake and we wanted there services so now we are waiting for them to credit our overdrafted account twice i guess we will wait and see if they will give me my money or not and i made sure to cal my bank and let them know what was going on they said they would take care of it for me
From 6/25 to (current/latest) 7/24 I have been charged 7 different times by this "company." I have just now payed attention to these transactions (shame on me). My bank advised me to contact Electronic Claims Service[protected] as soon as the latest transaction gets posted. I will also be contacting the BBB. The charges to my card appear in groups of two; first a charge for either .90 or 1.19 and then a larger charge (so far 39.73 is the largest). This is not the first forum where someone has made a claim that this company is wrongly withdrawing money from accounts. I suggest everyone affected contact the BBB and maybe their local news station. Someone out there is making a boatload of money from this.. as of today they've gotten $149.92 from me.
hello everyone, some how epgbill and leboaid got a hold of my debit card account.i am not an online shopper for the exact reason that has occurred, I suggest canceling your debit or credit card and asking your bank to refund the money and give you a new card. Also i will be trying to find where this charge came from. if any one has any information that could be helpful to my investigation such as the possible places you shopped on the very first time the card was charged please post it here. these 2 companies have managed to get 120.00 dollars from me that was refunded by my bank. but this makes me angry enough that i will not stop looking until these 2 companies are compleltly shutdown and out of business.
I had six different charges of abut 39 dollars as well. over late June and July!
I called[protected], asked for a credit and got it. Make sure your information is blocked and your "subscription" is cancelled.
It may be a hack via eBay. You should also get confirmation numbers for the cancellation. After this, call your CC company and provide them with same information including the name of the person you talked with at EPGBILL.COM
I called[protected], asked for a credit and got it. Make sure your information is blocked and your "subscription" is cancelled.
It may be a hack via eBay. You should also get confirmation numbers for the cancellation. After this, call your CC company and provide them with same information including the name of the person you talked with at EPGBILL.COM
EPGBILL.COM — Unauthorised Card Charged
An amount of R290 was charged from my bank acc without my permission,and me not prescribed for it...!!! I had a charge for $37.19 on my debit card. I recently made a purchase at Amazon.com is the only recent activity that they could have scammed my account information from.
I contacted my bank, they advised to call the toll free number on the statement and they will cancel my card to prevent further charges. I called leboaid.com, they said they will credit the amount and cancel my "subscription". They could not advise what I had "subscribed", that they did billing for EPGBill.com.
I contacted EPGBill.com, they advised they would forward my complaint to the proper department and they would contact me. I asked what the bill was for, they advised they did not have a system to see what the charges were for, and that someone would contact me from another department.
Both places asked for the first 6 and last 4 digits of my credit card and my email address. I gave them the credit card information since it will be cancelled immediately when I call the bank back so I'm not worried about more charges to that card. I also gave them an old email address that I don't use anymore so that I don't get any spam from them. I hope leboaid.com actually refunds my money as they have promised. I'm not worried about EPGBill, the info they have from me will no longer be valid.
It definitely is a scam, where neither can tell what the bill if for, yet are willing to refund the amount? As my bank said, when purchasing online, use a Credit Card, not your Debit Card. That way you have protection from the credit card company, something the bank that issued your debit card doesn't provide.
I contacted my bank, they advised to call the toll free number on the statement and they will cancel my card to prevent further charges. I called leboaid.com, they said they will credit the amount and cancel my "subscription". They could not advise what I had "subscribed", that they did billing for EPGBill.com.
I contacted EPGBill.com, they advised they would forward my complaint to the proper department and they would contact me. I asked what the bill was for, they advised they did not have a system to see what the charges were for, and that someone would contact me from another department.
Both places asked for the first 6 and last 4 digits of my credit card and my email address. I gave them the credit card information since it will be cancelled immediately when I call the bank back so I'm not worried about more charges to that card. I also gave them an old email address that I don't use anymore so that I don't get any spam from them. I hope leboaid.com actually refunds my money as they have promised. I'm not worried about EPGBill, the info they have from me will no longer be valid.
It definitely is a scam, where neither can tell what the bill if for, yet are willing to refund the amount? As my bank said, when purchasing online, use a Credit Card, not your Debit Card. That way you have protection from the credit card company, something the bank that issued your debit card doesn't provide.
I too am having these charges on my account same as all the descriptions above. These charges were also following an Ebay purchase. Buy Beware!!!
I had a charge on my credit card for 24.73 UK Sterling at the end of July. Showed as being billed by EPGBillLeboaid.com. Checked the EPG website which only told me that the charge came via Leboaid.Com.
Went onto the Leboaid.Com website but needed user name and password to find out what the charge was for which I obviously didn't have. Phoned my credit card company and after only two minutes they came back to say that they beleived my card had been compromised. They blocked it immediately, a new card was issued within 48hrs and the amount credited back within a week. On the Leboaid website ( which apparently has award winning customer service) there is a United Kingdom address. I looked it up on Google maps and then looked at streetview. Just a small private house I'm afraid. The Whois website shows the Leboaid domain as beeing registered to a Jamie Gettings in March 2010 so how the hell it's managed to win awards for it's customer service in four months is a mystery. Lets hope the fraud squad are knocking on his door shortly.
Went onto the Leboaid.Com website but needed user name and password to find out what the charge was for which I obviously didn't have. Phoned my credit card company and after only two minutes they came back to say that they beleived my card had been compromised. They blocked it immediately, a new card was issued within 48hrs and the amount credited back within a week. On the Leboaid website ( which apparently has award winning customer service) there is a United Kingdom address. I looked it up on Google maps and then looked at streetview. Just a small private house I'm afraid. The Whois website shows the Leboaid domain as beeing registered to a Jamie Gettings in March 2010 so how the hell it's managed to win awards for it's customer service in four months is a mystery. Lets hope the fraud squad are knocking on his door shortly.
I too have been victimized by these people. Two times a month since May. One amount is for $4.98 and the other is $19.88 on another date. I called my CC company and they have cancelled my card, are issuing another card to me and will refund my money. They are also going to mark the charges as fraud. I have no idea how they got my CC number.
I was yesterday defrauded by these people. We use the internet for all sorts or shopping (including eBay (with PayPal) and Amazon). It was £24 Sterling and I contacted my bank instantly to cancel our cards and fortunately they credited us the money. Ours was through epgbill.com and leboaid.com. I asked them to 'cancel' my 'subscriptions' so hopefully I'm safe for now, though I've heard nothing so far.
Whether this is the end of the matter is another question entirely. If this theft is committed through otherwise respectable companies such as Amazon and eBay (of course, I am not in any way implicating them and I only mention them because they seem to be the recurrent theme), I hope they put something in place soon to prevent this security breach from continuing. I'm very careful with my details and it seems I'm not alone.
Just to be on the safe side, I'm changing all my passwords.
Whether this is the end of the matter is another question entirely. If this theft is committed through otherwise respectable companies such as Amazon and eBay (of course, I am not in any way implicating them and I only mention them because they seem to be the recurrent theme), I hope they put something in place soon to prevent this security breach from continuing. I'm very careful with my details and it seems I'm not alone.
Just to be on the safe side, I'm changing all my passwords.
I just found the sam kind of charge on my visa. I called EPGBILL.COM and they said they would remove the charge and take my name out of there system. I also called RBC visa to ask why this company is allowed to charge bogus amonts to people's accounts in the hope that you won't notice and there lame excuse was that some people are happy with this company. From what i'm seeing after spending a few minutes online is that there are an awful lots of people being defrauded and visa should cancel there account with them. As a side note I do purchase a few things online using PayPal and have never had a problem with them.
UPDATE: I would like to inform you that after calling[protected] my charges have been reversed (except for a few dolloars in bank fees) My info has been blocked and my CC company stated that they will not accept any charges from them in the future. Moral of the story is to call, persist and to not ignore the charges
The same thing happened to me recently re EPGbill.com.Leboaid. I hadn't subscribed to anything. I don't know if its connected to eBay or Paypal or Amazon for sure, but I don't think it is - I've had no problems with them and used them for years.
I don't trust anyone who commits internet fraud to behave properly. Even if they do actually refund money that they have stolen from an account, how do we know they won't steal from us again later when they think they might get away with it because we've forgotten about it. They were clever enough to do it once, and so its possible that despite a change of bank card, they'll try it again when they think we'll have long forgotten it.
So I reported it to the bank who cancelled my card and issued me with a new one. They sent me a form regarding the fraulent transaction which I sent back along with additional info. I had copied the results of my query in EPGbill.com re the transaction onto notepad and sent that too.
The bank have successfully investigated the fraudulent transaction and have credited my account for the sum stolen.
I don't trust anyone who commits internet fraud to behave properly. Even if they do actually refund money that they have stolen from an account, how do we know they won't steal from us again later when they think they might get away with it because we've forgotten about it. They were clever enough to do it once, and so its possible that despite a change of bank card, they'll try it again when they think we'll have long forgotten it.
So I reported it to the bank who cancelled my card and issued me with a new one. They sent me a form regarding the fraulent transaction which I sent back along with additional info. I had copied the results of my query in EPGbill.com re the transaction onto notepad and sent that too.
The bank have successfully investigated the fraudulent transaction and have credited my account for the sum stolen.
[protected]@hotmail.com