[Resolved]  Epson India — Bad after sales service

Address:C-204, Jayanti Nagari-2, Besa, Behind Harihar Nagar, Nagpur-440034, Nagpur, Maharashtra

I have very disappointing customer service experience with Epson. I have Epson Stylus Office TX300F printer purchased in Jan 2010. This printer has now developed some issue because of which it is not printing with its black cartridge. I have complained this with Epson service center in my city but they refuses to send any service engineer to my place. I have given option to pay for the site visit even then Epson is not sending their service to my place. While purchasing this unit, they boosted a lot about the after sales service and also committed lot of things. but since now my printer is out of warranty period they refuse to provide service even on payment basis.
I want your forum to escalate my complaint with Epson Management so that they send their engineer to my place to check my printer unit.
The service center owner against whom I have this complaint is Poonam Thakre in Nagpur[protected]/[protected]
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Aug 14, 2020
Complaint marked as Resolved 
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