[Resolved]  ETS TOEFL IBT — RESCHEDULING CONTINUOUSLY

Address:

Thanjavur, Tamil Nadu

Sir,

Subject: Unacceptable service by TOEFL examination Centers

I registered for TOEFL examination and was scheduled to take the test on the 10th of July at Everonn, Pondicherry. On the scheduled date I reported at the center on time and was shocked to be told by the Center management that the test was cancelled owing to reported power issue at the center. I was bluntly told to reschedule the test. I again registered for the test on July 24th at Phoenix Knowledge Service Private Limited, Chennai. On July 24th I reported at the Chennai center. To my dismay and disappointment, I was turned back again by the center - this time - reportedly of some Server issue. Without any responsibility, remorse or regret, I was sarcastically asked to reschedule my test for the 15th of August 2010.


I am unemployed and am desperately trying to improve the prospects of my future through better education. I was counselled to pursue education overseas. TOEFL and GRE are pre-requisites to secure admission for a higher degree overseas. The effort really costs me huge amount of money, time and energy. With the available resources with my family the above is nearly unaffordable proposition and I am working very hard to achieve my goal. The universities have planned dates for admission. If I miss the date, my next opportunity will be pushed by an year. Because of the irresponsible behaviour of the centers, now I am in a fix. The proposed TOEFL date is only 3 days before my scheduled GRE test, which is going to seriously impact my preparation and readiness for the GRE, leave alone the uncertainty of the test not taking place at the appointed time.

Because of the above behaviour of the test centers I am subjected to enormous pressure, mental torture, physical exertion and monetary loss. I am afraid that my objective of enrolling in a university may get very seriously impacted. I sincerely feel that the centers should be seriously audited, reprimended and if necessary shutdown as this might have been the case with lot many hapeless victims like me. I sincerely feel that I should be legitimately compensated, for the injustice meeted out to me and pain caused, at the minimum amount of Rs. 1,00,000/- I request the counsel to take appropriate action to save many souls like me being exploited and ill-treated and injured by the centers.



SCHEDULED ON JULY 10,2010
==================================
PROFILE INFORMATION

Name:AKSHY KUMAR
Registration no: [protected]
Profile Address:

383,Neelathanallur Main Road
Asoor BO ,
K.N.Karuppur Post,
Kumbakonam
Tamilnadu, 612501
India


Test Center Name: Everonn - Pondicherry
Test Center Address
No. 4, 100 Feet Road,,
Natesan Nagar,
(Near Indira Gandhi Statue)
1 Km away from Pondicherry Bus Stand
PONDICHERRY

PY,605 005

India
Phone:

Reporting Time: 09:30 AM
Start Time: 10:00 AM
Test Date: July 10, 2010
ETS ID : 5161980



FIRST RESCHEDULED DAY JULY 24,2010
================================
PROFILE INFORMATION

Name:AKSHY KUMAR
Registration no: [protected]
Profile Address:

383,Neelathanallur Main Road
Asoor BO ,
K.N.Karuppur Post,
Kumbakonam
Tamilnadu, 612501
India


Test Center Name: Phoenix Knowledge Service Private Limited
Test Center Address
2nd Floor, Capital Place,
#50, South Boag Road
CHENNAI

TN,600017

India
Phone:

Reporting Time: 09:30 AM
Start Time: 10:00 AM
Test Date: July 24, 2010
ETS ID : 5161980


Yours Sincerely,
AKSHY M KUMAR