Eureka Forbes — After Sales Support and Customer Cheat

Address:

Ernakulam, Kerala

Refere the below mail, I have tried all my ways to get my water purifier re-installed at my newly shifted flat which is currently under warranty.
The service along with the false commitment provided by the company has to be taken care by general public before humping on this cheater's product. I dont knw how to proceed now and looking forward to throw away their product out of my home..........................

From: [protected]@hotmail.com
To: [protected]@eurekaforbes.com
Subject: Issue with Service Support Request
Date: Fri, 30 Mar 2012 12:00:58 +0530

Hi (To Whomsoever it may concern)

This has reference to the ticket raised over web with reference No. cd404aaac7c3 Telephonic Request : 66117102 & the calls made on your toll free number and the service centre at Ernakulam (Ms. Anitha[protected] , Mr. Benny - [protected] who is the service personal in charge.

With reference to the above references , I was behind your service personals (based on the service request)since 28th March 2012 evening to re-install the aqua guard product which i have recently purchased. I have made several request more than 15 calls i might have made for the installation of the same.

Your area (Ernakulam) Service personnel has replied that his drilling machine is on repair and don't have a spare one to do the re installation. I pity Eureka Forbes for throwing such stupid reason to customer and not showing any interest on customer's concern. The way which you used to get the sales conversion, AMC etc and the way by which you deliver the after sales support is really pathetic.
Really its hard to say like this.

I have requested your telephonic support person for escalation details, mail ids etc and they have ignored the request. Till now I have not received a single call from your person regarding the support they can provide to me in this regard.

I going to take up this further in consumer forum and let the public be also aware your fraud commitments.

Regards,
MS Pradeep
[protected]