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Eureka Forbes / Aquaguard - Service center people not responding.

 
50 Reviews
User
  NAdipi Hema Malini
We had a Aqua Guard water purifier from Eureka forbes in our home. We purchased it two years before.
Now we had some problem with it and we are trying to contact the service cnter people from two weeks.
I have tried all the numbers given for servicing, some are not working and some are not responding.
Always it is giving number busy or nobody is answering the phone.
Last week after many trials one person lifted the phone, and he said he will send somebody. But no one has came to my home so far.
Complaint comments 49 Comments     Updated:
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N
User
prasad  
 
i need candles replacement 4 purifier.so where could i get them in hyd.Is there any service center 4 forbes india.so pls send me details about candles and cost
 
*************very poor after sales service*********

I bought RO system from Eureka Forbes PATIALA on 04/05/09. But i must say that your patiala centre is providing me very very low grade sevice. I bought RO system ( Bill no 005554) on 4th april and its 4 moth passed. I haven't received my first service even after Reminding the patiala centre for last 3 weeks. I have talked with Head of the sales department, Head of the maintenance depatment Mr. Parveen kashyap. But all they are giving me is just a lolipop. I never thought a brand like Eureka Forbes will give me such a cheap after sales service. Kindly provide me service on time or TAKE BACK YOUR RO SYSTEM

jasdeep singh
 

THE MACHINE IS UNDER AMC BUT THE SERVICE PERSONNEL ARE NOT ATTENDING PROPERLY. - EUREKA FORBES ACQUAGUARD

THOUGH THE MACHINE MODEL AG-CLASSIC IS UNDER SERVICE CONRACT FROM 26/02/09 TO 25/02/09 CUSTOMER CODE 412658 NOBODY IS HERE FOR SERVICING IT AND INSPITE OF REPEATED PHONE CALLS THERE IS NO PROPER RESPONSE.I HAVE PAID A SUM OF RS.900 FOR THE SERVICE CONTRACT AND WILL BE HAPPY IF THE AMOUNT IS REFUNDED BECAUSE I AM NOT BENEFITING FROM THIS CONTRACT AND UNSERVICED MACHINE.
SERVICE CENTRE ADD.
GAMEE ENTERPRICES
199, ARUNACHALAM NAGAR
PASUPATHIPALAYAM
KARUR 639 004
PH.246984
 

not sending person for installation - Eureka Forbes

I had bought an Aquaguard total Reviva WP system on 8.10.09. I got the equipment through courier on 11.10.09. The sales person said he will come and install the machine but till today nobody has bothered to come and do the installation. I have called the company and registered 2 complaints, btill nobody has turned up. Its more than 10days since i got the machine. I regret for having bought a eureka forbes product. I would like some action to be taken against them. If they had told me that they cannot send a person to install it i would not have bought that product at all. The sales man promised to get it installed within 2 days. I have waited for more than 10days. The company is taking customers for a ride by giving false promises. This need to be stopped and i would like some action to be taken against them.
 
I am facing similar problem for acqua gard. We have a Total RO system, the problem is that the water taste is bitter. I am not getting satisfactory answers. Not been able to get through the number today.
 
Nov 15, 2009

We had purchased One Aquasure Storage Water Purifier on 13.10.09 - Gurarrante Card No. 1544 - fromAjay Medical Stores, Naraina Ring Road, New Delhi, in the name of Mr. Ajay Sethi, 32/6, 2nd Floor, Pant Nagar, Near Jung Pura, New Delhi - 110014, and made cash payment to your representative -= Mr. Satish - Mobile No.9717759494, 9891161434.

After one week, we complained about dirty water coming in the tank and spoke to Mr. Shailash, of Ajay Medical Stores - Mob. 9810741434. He assured that within1/2 days the complaint will be rectified.

I very much regret to inform that more than a week has passed and nobody has attended the complaint so far.

I WANT TO ASK, IS THIS THE WAY OF WORKING OF AQUAGUARD, WHICH IS SUCH A REPUTED COMPANY, and Icon in the name of Water Purifiers?

Who is going to compensate for such a delay.

i need your reply urgently.

Sunil Mahajan
Mob. 9810991186, Delhi
 
somany times complaint given fault not rectified my cc no;1000584186 from 21/01/10 frequently complaint to customer care and concent agent phone 30281695/chennai especially mr.gnanasekar staff not attend properly eventhough AMC PAID FULLY MY NAME ALAGARRAJU MY PHONE 25543321AND MY CELL9444641680
A
User
sakru  
 
desr friends
iam fully satisfied with Eureka forbes y bacuse i dont haveaquaguard
N
User
ATUL KULKARNI Eureka Forbes / Aquaguard  - Thane, Maharashtra, India
 

no service from Authorised dealer - Eureka forbes/Designa water purifier

We have service agriment for 2 years with your authorised dealer M/s Yogesh services,bramhans sos, Azadnagar,ghod bunder rd Thane.
Model :Designa Water Purifier Eureka Forbes
date of receipt:6-11-2008

up to : 5-11-2010

Recept date: 10/15926615

Amount paid : 1690



We had very bad experience & treatment from your dealer & not send any person for service after repeatative complaints.

I hope you will look in to this matter & send your service person.If I will not get any response in 2-3 days I will go to consumer court.

Regards

Atul Kulkarni
 
Ours is one of the best 1400 beded Medical College and Hospital equipped with all state of arts Facilities.
In our Medical College and Hospital and in Student Hostels their are 100 of Eureka Forbes Water Purifier installed and all are under Comprehensive contract including candle replacement twice a year. No body is comming down for service inspite of noofrequests and reminders. We are helpless and planning to go to court and to public.
A
User
pushpa  
 
I purchase AG on 20.02.10. today it has stopped working try very hard 2 contact the SERVICE CENTRE but no answer PLZZZZZZZZZ Help .my order no. is1089103381 .
 
I am from Chennai.I had purchased a Eureka Sensa Blu in May 2008. Recently I shifted my residence and just a month to the expiry of their warranty, the machine stopped functioning. I have been behind them for weeks now without any result. Last year when I called them for a tap replacement, their service engineer fooled my wife, changed the filters, charged and left. I have never come across such a poor service in consumer goods, fooling and cheating in an organised manner.

I want to take them to task, somebody please guide me.
 
I purchase the same over here i own classic water purifier and have accepted for the service for years but now the dealer dont pick the phone or revert back. they always keeps on taking address and dont send their persons.

The service centre has refused to changed the carbon of water purifier and said that they will change it once in a year & during the year there is only one servi ce is done.

Please send the person for service.
N
User
mona83  
 
Purchased& installed eureka aquaguard AG REVIVA"6000038" on 30-11-2009. thru kiran enterprize Gonda. after ten month they have not serviced after many telephonic reminder. servicing urgently required.
A K Katiyar
C-124 Sanchar vihar, Mankapur, Gonda UP
MOBILE NO- 9415429016
Mail-ktr_anil2003@yahoo.com
 
I am from Purba Midnapur, West Bengal.I had purchased a classic water purifier(Pump model) from your sales & servicing centre, Krishnagar, Nadia, West Bengal in 2002. Recently I tranferred from Krishnagar, Nadia, West Bengal to my residence (Purba Midnapur, West Bengal).From my residence I have been calling up the service center ar contai, Purba Midnapur, W.B. and requesting them to snd someone but they told me that it was franchese and are not bound to go to servicing and after 1-2 months, one serviceman come and install my machine with bus fair from contai though under Comprehensive contract of my machine.I will get two free services for every sixmonths but till now no service men not attended, kindly persue the matter and send your personnel at following address.
SANTANU GIRI VILL: Jagadishpur; P.O+ P.S: Digha, Purba Midnapue WEST BENGAL

Thanking you,

SANTANU GIRI
 
I Purchased Aquaguard Water Purifier On October 21, 2009.
It was purchsed from M/s. Aqua Pure Services, Andheri (West) on the advice of Eureka Forbes Call Phone 39883333.
I use the purifier everyday morning for about 5-6 minutes only. This was up to Sept. 20, 2010. On Sept. 21, 2010 I found that the unit is not getting ON. After ensuring that my power supply is working ok, I called
The Aqua Pure Services. Mr. Danish Azam sent his service person Mr. Rashid on the same day afternoon. He checked the unit in a very crude manner by removing the fuse in the unit and inserting a long screw-driver in the fuse socket. Then he informed me that the circuit board is faulty and told me that I will have to pay Rs. 1600/= for replacement.
When he was shown the receipt and told him that the unit is STILL UNDER WARRANTY, he refused to do any thing. In fact he told me that the warranty is for the Sediment Cartridge & Activated Carbon Filters.
I wish to inform you to take immediate action to
(1) repair the Aquaguard Water Purifier at no cost as it is still under warranty;
(2) take immediate steps to have agents / service companies such M/s. Aqua Pure Services
I expect an immediate reply from you.

Ashok M. Karnad, Chickoowadi, Borivali (West)
9324265871
 
I am Mr A K Das, AGM, Canara Bank, Circle Office, Kunjpura Road, Karnal, Haryana state. I have purchased your Designa Model Aquaguard 5 years back at Bhubaneswar. Since then I am entering into AMC with your Authorised dealers. Last AMC was renewed in Januaery'10. On my transfer to Karnal, I got the same transferred your Panipat branch. Since last one month, the aquagurd is not working. I had contacted Mr Ravi Raheja, who is sub dealer under your panipat Office. He has taken the aquagard and AMC letter for repairing. Today, he has informed that he can not repair the same, because your company is not providing services for Designa Model. I have contacted your Panipat Office. Mr Agarwal, who is Incharge at Panipat, has also informed the same. Please inform to whom I will contact for my problem. My E mail Id akdas@canbank.co.in. Please send your reply by e mail to me. I expect quick response from your company.
Thanks.
 
Eureka Forbes Aqua guard >
Service not provided by company / company's agent / engineer or from service centre within warranty period and asking more points sended so more truble from the Eureka Forbes goods.

P.Manewal
9969225944
pmanewal64@yahoo.com
 
We had a Aqua Guard water purifier from Eureka forbes in our home. We purchased it 5 months before.
Now we had some problem with it and we are trying to contact the service center people .The contact number given by the sales person assured us that will provide good after sale service but after lodging the complaint persons responsible is keeps on postponding the repair, at every call we gets a assurance that people are coming in one hour but in the end no one came today and told us that tomarrow they will try to come.
I would like to know that why after sale service is so poor at the time of sale person do big promises.
 
i was planing to buy aqua guard .now i can say, iam fully satisfied with Eureka forbes y bacuse i dont have aquaguard. thanks for your comment and saveing my money.

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    Eureka Forbes / Aquaguard - Service center people not responding.