[Resolved]  Eureka Forbes / Aquaguard Reviva — Defect in the product and not replacing which is still under warranty period

reviva — Product not working

my product name Aqua guard Model Reviva Unit Serial No. 8005421. Complaine NO. 217 with Chandigarh. they send one technician after 30 days from my complained & complaine still not recover, i inform again to chandigarh costmer service 2 week ago again still not any respons. this is very bad service & this is very bad bad affect on company amage.

i don't know anybody can help or not

Aquaguard Reviva — Sorry to purchase from eureka forbes

Sir
I purchased an expensive Aqua gard REVIVA water purifier on 31.12.2009.Almost immediately after purchase it started giving trouble. Repeated complaints are not offfering any respite please advise what to do
I am a busy doctor and the company people know I cannot run around because of lack of time,
My name Dr Biswambhar Agarwal [protected] kolkata

Eureka Forbes — Replacement product

Acqua Sure Ivory
Complaint no: 83906236
This a forth complaint of me regarding your product Acqua Sure Ivory . Your product is not working properly . The product i have purchaced in month of July from then it is givng problem.from 2nd day. i Complaint this product your service center again & again . your techical come home & repair this machine .But this machin stop work 2nd day. 1st complaint no. is not with me now. So i request for replacement for this product.

Mr. Harish Dhondiram Salunkhe
144/17 Omkar co. op hsg .
sector _1. Charcop kandivli (W)
Mumbai_400067

Contact No: [protected]
salunkhe.[protected]@gmail.com

Eureka Forbes — Under warranty not changing the part

Hi,

We have brought a Water Purifiers from Eureka Forbes on 10/07/2010 model: Aquaguard Total Reviva. In this 6 months we have faced lots for problem in this model and when we call the customer care they used to come after 15 to 20 days for solving the issue.

Now we have a problem that is water is not getting purified. After we complained the engineer came and informed that main filter is having problem. When we called the services manager Mr.Kannan for changing the part, he says that the Main filter will be not covered under warranty and says about the session in the document. When the people sale it they say that all things cover under warranty. If the main filter will get problem frequently why they sell the product?...

Or i have a doubt that they have given a old product to us with old filter. And the outer body is new. Because, it is giving problem. We are not getting support from Eureka Forbes.

For this action has to taken.
Thanks

water is dirty

i agree. same problem faced by me. the person said the filter needs to be changed. after few days he came and changed the filter and asked for Rs 3, 400.00. what is this?

Aquaguard - reviva ro purifier — lack of service

This started when i purchase Aquaguard ro water purifer....during the first 6 months it was running smooth ,
after which i have to call them repeatedly for service...major problem arised when my warrenty period was over...after which i have to change the filter ...etc..now my m/c is kept ideal for a mont as the adopter is gone i have given about 10-15 call to same but their saying is only it will be attending this week ...dont now what they mean by this week....i dont know if they dont have spare parts then whats the use of selling the prodcut...for the paast 1 month i have to get perified water from market....if any one can help me pls look into this...as these people are really discusting and dont know what their management is doing ...

Rgds
Raza - [protected]

Complaint no. is 88245278

Dear Sir,

Please accept our deepest apologies for the trouble and inconvenience we have caused you regarding the issue with your Aquaguard Reviva model.

We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible. Please give us a chance to serve you better.

In order to solve your issue and prevent this problem from occurring again, we require your cooperation.

Please visit the service redressal page on our website: http://www.eurekaforbes.com/escalate-your-service-request.aspx and place your complaint online. Or provide us with your service request number if you have already registered a complaint with us

Service request number ______________________________

This way we can ensure that our customer service personnel will address your issue immediately.

If you have any queries about our product and services, please feel free to write into us at [protected]@eurekaforbes.com
We once again are truly sorry for the trouble you had to face.

Regards
Eureka Forbes Team

Service request number is 88245278

repair and service

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