[Resolved]  Eureka Forbes / Aquaguard Total Water Filter — Misleading Warranty Card/Refusal to comply with specified service in the card

Address:

Srinagar, Jammu and Kashmir

On[protected] the local dealer of Eureka Forbes installed an Aqua Guard Total water filter at my residence 303-Jawahar Nagar, Srinagar-190008 (J & K). At the time of installation they asked me to sign the installation and warranty card. The card specified the activities to be done during the warranty period of one year. These related to cleaning and checking of the filter. The card also specified that once in a year the company will replace the Candle and Carbon Block in the filter. The company engineer gave a six monthly service visit. On their own they did not come for the second visit which was due in March, 2010. I called them on April 26, 2010 and they sent their engineer. I asked him to replace the candle and carbon block as specified in the contract. However, he told me this can be done on payment only. When I drew the attention of the concerned to this anomaly, I was told that the warranty card is of an earlier make of the product and they had run out of new cards. Again the card did not specify that the replacement of these consumables once in a year is subject to payment.
This is clearly misleading for a customer. Normally, the company is bound to replace the candle and carbon block of the filter once in a year of installation without any additional charges. The issue needs to be looked into to prevent people getting cheated by a vague warranty. The company must clearly mention that the consumable parts to be replace within warranty period are on payment. This does not seem logical as the warranty then becomes meaningless. Intervention is solicited to resolve the matter.