[Resolved] Eureka Forbes / Aquasure Nano Ro — Horrible Product & SErvice of Aquaguard | |||
I have Purchased a new Aquasure Nano RO from Aquaguard only last month. Within one month, it faced problems and I had to register complaints 4 times. First, the tap used to leak, teh the storage tank started leaking. Now, the unit has stopped working altogether and it is dead. Such a bogus product, it does not even work well at a stretch for a week. Worthless. To top it up, the Aquaguard service people are lousy, does not turn up for service for days together and when we remind, they turn arrogant or does not respond at all. So, product as well as service of Aquaguard are third-grade. I will wiat for one more day and tehn, dump the machine and install new one. I have already wasted lot of time and resourc es for pursuing them to rectify the problems. No more!! Let my investment in machine go to drain. I wonder whether this is the same avowed Company in Water Purifier business or they have turned up too big and too arrogant to neglect their customers. Actually I fell for Aquaguard over other purifiers only because of its brand and market standing. No more. Shirish. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
I agree... I too had purchased one. I went with the Brand name and now I am in big time trouble. The filter used to leak first. Then the tank strted leaking. I have logged a case with their help line and they have not attended to the complaint. It is the 5th day since I have raised the complaint. Each time I call they say that they have escalated the case. The truth is they have no idea as to what is happening. Pathetic support, Pathetic company and Pathetic product.
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We had one of our worst experience in buying Eureka Forbes AquaSure Nano Ro on 3/8/2010 from BEA Electronics Coimbatore. Over the last 8 months, the purifier didn’t even work for more than one month
without any problem. Numerous calls to the service center - [protected] (Sun Enterperises, Cbe) haven’t solved our problem. Only our phone bills and water bills are going up. No one responds to our complaints. Even if we go to a local product we will get better service than Eureka Forbes. Don’t ever buy any product from Eureka Forbes
without any problem. Numerous calls to the service center - [protected] (Sun Enterperises, Cbe) haven’t solved our problem. Only our phone bills and water bills are going up. No one responds to our complaints. Even if we go to a local product we will get better service than Eureka Forbes. Don’t ever buy any product from Eureka Forbes
I completely agree with the above comments.
I have one bought 8 months back in Chennai and it was dead for two times within two weeks of time for the same reason (faulty adaptor). First time when I called the support that guaranteed that someone will turnup with in two days, but only by 4th day it was attended. The person attended the issue said that the adaptor was bad and need to replace, he was not having the small spare for the purifier which is under warranty and said that he need to get the adaptor from somewhere and will return after two day. After many calls to the support number finally my issue was fixed by the 7th day.
Now after couple of weeks the device is down again and looks like it was having the same problem. When I called up the support number they again say that the call will be attended in 2 days. And I even calledup the Service Incharge for Chennai (Susikaran) and got a very bad response from him. They are behaving as they have given the product for free and forgetting the truth that they are getting paid only because we are buying the product. The support for this product not at all there and now I have a big question on the product as the same part failing again and again during the warrenty period itself. I couldnt think what will happen for the support for the products which are not under warranty.
-A Poor Customer :(
I have one bought 8 months back in Chennai and it was dead for two times within two weeks of time for the same reason (faulty adaptor). First time when I called the support that guaranteed that someone will turnup with in two days, but only by 4th day it was attended. The person attended the issue said that the adaptor was bad and need to replace, he was not having the small spare for the purifier which is under warranty and said that he need to get the adaptor from somewhere and will return after two day. After many calls to the support number finally my issue was fixed by the 7th day.
Now after couple of weeks the device is down again and looks like it was having the same problem. When I called up the support number they again say that the call will be attended in 2 days. And I even calledup the Service Incharge for Chennai (Susikaran) and got a very bad response from him. They are behaving as they have given the product for free and forgetting the truth that they are getting paid only because we are buying the product. The support for this product not at all there and now I have a big question on the product as the same part failing again and again during the warrenty period itself. I couldnt think what will happen for the support for the products which are not under warranty.
-A Poor Customer :(
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