[Resolved]  Eureka Forbes — Services

19.01.2009



Dear Sir,

I write this letter as a customer of your company out of lot of frustration, displeasure and resent towards the after-sales services being offered by your company and respective officers.

I had purchased EUREKA FORBES AQUA FLOW MACHINE AS IT’S FROM TATA GROUP AS I HAD A VERY GOOD TRUST IN THIS NAME AND IT’S PRODUCTS.

We experienced difficulties with the equipment operation FROM September-08. We immediately contacted the after sales service call centre and launched an official complaint. It has been nearly 5 months and till date our complaint has not been addressed. You would appreciate the fact that 5 months is a painfully long period for addressing a customer complaint and following up the matter with the company officers.

We have been made false promises and commitments by the officers about addressing our complaint. Following are the names of officers which we have contacted since last 5 months and they have not taken any action till date.

1. Mr. Ravi Kumar – Mobile Number[protected]

2. Mr. Shiv Saran – Mobile Number[protected]
Got very worst reply and answer given by this officer as he was asking don’t
talk to me we work like this and if you wish you can continue with our
services or just Forget it.

3. Mr. Punit – Mobile Number[protected]
His response was little bit positive but not able to solve this issue yet, as he
was trying but immediately forget to follow it up.
Also not able to send any person to pick up the cheque of renewal service
contract as he says he don’t have any AMC from in office and this reply I
am getting from him since last 60 days.

4. Mr. Parbhat Singh[protected]
The man to whom you have given the service contract on Eureka’s behalf
but you don’t explain him the method of working he is very least bother to
alternate any call and not even tried to solve the issues.

5. Just forget the name of the last person’s to whom I had talk and still the
problem is not solved and also the maintenance contract cheque is not
picked up and they force me to go to private agencies and given me the
number of Aakash Water Purifier Services – 022 – 4042 5656 he says
this is the better option then our Eureka’s service ???

It is really pathetic that we are being literally treated as "beggars" in our pursuit of contacting your officers and getting the equipment complaint resolved. We are being made to believe that we are at the mercy of your company officers. We get a feeling that the officers do not see any value in addressing a customer complaint.

I write this letter as a final attempt to get our grievance resolved and with a fervent hope that you will look into this matter ASAP and make an attempt to restore the customer confidence in your company's product and your company as a whole by addressing our complaint.

Regards,
(Sanjeev Shah)
Address: - S-1, Dev Kripa, A-wing, 2ND floor, NATH PAI Road,
Ghatkopar (East), Mumbai 400 077.
Mobile Number: 0 –[protected].