[Resolved]  Eureka Forbes — Breakage of Tap by Technician

I had an Aquaguard Total RO filter installed at my place on 9th March 2008. In the process of installation the technician of Eureka Forbes broke my Hindware tap and the attached piping behind it. I called up the service manager (Mr. Ali) and asked him to replace it since it was their negligence. To my surprise he initially flatly rejected that it was due to their fault and said that the tap broke due to normal wear and tear and due to hard water accumulation. Mine is a brand new flat with all proper plumbing and fittings of Hindware. Co-incidentally the tap the technician broke was a spare tap where water does not flow currently. However even after repeated attempts to contact Ali he siad all they could do is to apply M-Seal (a sealant) and mend the broken tap. The hindware manager tell me that they need to change the entire piping for an effective solution and this costs as much as Rs 2000/3000. I am really aghast by their approach. Till date no one picks up my phone, including their regional manager, Benson. I am really upset by the so-called customer service these companies offer. They are flatly refusing to accept their fault in the beginning and then they dont even care for the customer. I am planning to take them to consumer court for this even if it involves my time & other costs.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Eureka Forbes
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7741
    Pending
    413
    Resolved
    4406
    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
    View all Eureka Forbes contact information