[Resolved] Eureka Forbes — Vacuum Cleaner | |
Our vacum cleaner (Eureka Forbes Bullet Model) has not been working since last july. My wife and me called up the company many times, but no response. Even calling up the customer care did not help either. Details of complaint no, names of the persons etc can be provided, but I feel it is of no use. This company simply does not care. Their service for Water purifies is equally poor. There slogan "Eureka Forbes, your friend for life" is a misleader. With friends like Eureka Forbes, who needs enemies???? I would request all the buyers thru your website to keep the above in mind, when buying Eureka Forbes products. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Purchase invoice No. 106618; Receipt No.411 dated 21/01/2015 for Rs.9990/- Sales executive: Dhananjay Sonawane
It seems that your motto is 'your friend for life" but we would like to know what actually that motto means to you. We purchased your vacuum cleaner on 21/01/15 with Dananjay Sonawane offering to send a technician for the free demo the next day. We asked for a postponement of the free demo on the day that it was offered to us due to some personal work cropping up at the last moment. The next day we asked your sales executive Dananjay to send the person for the demo and were firmly assured that someone would arrive that evening but nobody arrived. Thereafter, we made Four requests to Dananjay for the demo with the usual assurance that he would send somebody that evening but every time nobody would arrive. The last such instance arose earlier when we were promised a visit at 1430 hrs and it did not materialize. It is pertinent to record here that as on 21st Jan '15 we were not in the market for a Vacuum Cleaner since we already possessed an earlier model of your make and were persuaded to buy afresh by dint of Dhananjay having offered a buy back value for the old unit soon as the Credit Card payment had been encashed. Behaviour such as this does not behove a corporate such as yours!
It seems that your motto is 'your friend for life" but we would like to know what actually that motto means to you. We purchased your vacuum cleaner on 21/01/15 with Dananjay Sonawane offering to send a technician for the free demo the next day. We asked for a postponement of the free demo on the day that it was offered to us due to some personal work cropping up at the last moment. The next day we asked your sales executive Dananjay to send the person for the demo and were firmly assured that someone would arrive that evening but nobody arrived. Thereafter, we made Four requests to Dananjay for the demo with the usual assurance that he would send somebody that evening but every time nobody would arrive. The last such instance arose earlier when we were promised a visit at 1430 hrs and it did not materialize. It is pertinent to record here that as on 21st Jan '15 we were not in the market for a Vacuum Cleaner since we already possessed an earlier model of your make and were persuaded to buy afresh by dint of Dhananjay having offered a buy back value for the old unit soon as the Credit Card payment had been encashed. Behaviour such as this does not behove a corporate such as yours!
I have order a vacuum cleaner on 15th May 2015. Since the machine has not been delivered so far, I want to cancel order. I am not at all satisfied with your company. There is no proper service and follow ups in case of my water purifier also. This is what I am struggling for nearly a decade. So for smoothness, I request you to cancel my order and return my advance of Rs. 1000/- along with my ECS application. Failing proper action will be taken to safe guard such a thing with other customers also.
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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my complaint no is Z-2389 dt. 3/03/2009 and new complaint no is 81030643 dt 6/03/2009,
but no one attean this complaint, (my vacum Clinner model sr no 9273 and trendy model, m.no. 34320)
please find it and reply emmidiatly,
thanking you
Sai Tools Ambernath
[protected]/ 2621866
Nilesh