Eureka Forbes — Worst customer service after sales

Hi

I bought Aqua sure storage water purifer of Eureka forbes in Sep'09 which eas the latest model of storage water purifier that time. It had warranty of one year. Exactly after one year, in Nov'10, it stopped working. I loged complaint at Eureka Forbes customer care no. 39883333 on 11.11.2010. A service engineer came and told that adapter needs to be changed. He told that he will change it next day but he advised not to buy the new adapter instead buy a new purifier. But next day when again contacted him to change the adapter again he advised to change the purifier itself. Like this one week passed and adapter was not changed. I again loged the complaint on[protected] on 19.11.2010 to change the adapter. I used to remind on this number 2 or 3 times daily after then after loging the complaint, but every time same reply was given that engineer will be coming soon. When asked their supervisor's number, they gave telephone number[protected] of Ms. Anu. This number used to be switch on only after 12:30 AM and she attended my call only once and replied that she will call me back. After then whenever I used to call her, she didn't reply and then she used to switch off her phone. This is the behaviour of Eureka Forbes customer care supervisor for which she has got this job.

After repeated calls to eureka forbes number 39883333, ultimately on 26.11.2010, they replied that adapter is not in stock and will be received in 3 or 4 days. It took them 15 days to know that adapter is not in stock. I know this is also a false excuse just to harass the customer. Their service engineer is well trained to not to rectify the complaint so that customer may buy a new purifier from them.

SO. if you are buying any product from Eureka forbes, just think over it because once it gets faulty, it will not be rectified, the company will harass you so that you buy a new product instead of rectifying it.