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Eureka Forbes - Customer care |
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208 Reviews
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shinoi George
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Dear All,
Eureka Forbes has become the worst in customer commitment. There Customer care executives are useless chaps, they take customer complaints & sit on it for months. Whenver you call them they say that they are working on it. Even there mumbai office Head dosen't reply to any of the customer complaints. they are sleep on the customer problems. They have Zero value for the customers
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 207 Comments |
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they are cheaters, specially the representatives dealing customers are 100% liers. very bad service in spite of several reminders no body from eureka bothers to solve the problem.
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dear sir,
my complaint no - 0053571068
i sm complaint on friday. but ur people not ansure.
my ro model machine purchase 3 month back.
till now inoive not recd. i am contuct ur people any body not responsuable ansure.
many more time i am contuct. ur sales rep. mr kumar (chennai branch) moble conduct that man any time meeting that man no responsable ansure. your service is very bad
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From :Guwahati Assam.
In spite of entering into AMC.No initiative from the company people to solve problems .They will be giving phone numbers one after another
.Never keeps commitment.
Suggest -Never By EF products
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My Water Purifier INTEGRA is under AMC. There is no one in Eureka forbes to listen to customer'scomplaint. everytime they ensure but they dont fulfill commitments. I have been complaining for my integra for a long time now(Since March) only once they vistied but without tools and tdi in water was much much less than it required i.e. 13 and he said he will come and see it tomorrow(which was a month ago) and never turned up. After that we made complaint to customer care but she promised to take care of and upon my insistance she said there is no complaint number, my mobile phone number is only the complaint number. again and again we are calling them but they are not sending any person to set right the equipment which i bought at a cost of more than 25000/- If there is anybody who can listen, please do it and dont force customer to take further steps.
regards
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Sir,
i had also given complain about our DAV PUBLIC SCHOOL, THANE 'S vaccumm cleaner vide no.81254507 dt. 7.5.09, again i had complained for the same for 2 times and now on 13.5.09 also.
it is regretly to be stated thae really their service is worst.
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I have given a vaccum cleaner for service (Chennai, Anna Nagar) vide service recipt no 31711 Dt 08.05.2009.In spite of repeated request they have not touched my machine.People in the office say that service staff have not turned up for the last one week.They gave service engineer mob no 9600012676 which was switched off.
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Yes Eureka Forbes becomes one of the werst and Frod company. Pls lets not to buy any thing from those guys, , They are one of the west service in the world..
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Hello Everyone attention. Please do not Buy the Eureka Forbes aquagard anymore.. thier sevice is hope less.. And all the executives and Technicialnes are illetriates.. No one knows how to speek with the people. No one gives proper information..
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
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I strongly recommend to all customers in India not to buy any products of Eureka Forbes Ltd and their service committment is zero level and I can say it is worst . I did a mistake in buying Eureka Forbes water purifier by paying Rs. 22, 000/-.
'
Down Down Down Eureka Forbes.
I request the news media to highlight this in the news media and educate the customers about the wrong impression created by Eureka Forbes saying that their product is the best one in the market. This is an utter false claim and impression created by the company.
Dear Customer please don't buy any Eureka Forbes product in future and bycott their products.
Rao R
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Hi,
Till date i have never experienced such a worst customer care for any products i bought. I bought Eureka forbes Wet and Dry clean i've used that only thrice after that it has gone out of order when i raised this issue to customer care no one has responded till date though i was ready to pay the service charges too.
if i will not the get proper response means then i have to take the help of law.
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Hi,
Till date i have never experienced such a worst customer care for any products i bought
I bought Eureka forbes water filter used that only two weeks after that it is not giving water at all not only normal water is coming out from the tap of the machine.
when i raised this issue to customer care mr rajesh thakur 09876848399 responded till evening this would b possible. it was sunday and he sad if our boys will b in mood then they may com... then i this is there reaction toward there customer.. Now only this much i'll say to all Pls lets not to buy any thing from those guys, , They are one of the west service in the world..
No one knows how to speek with the people. No one gives proper information..
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
PLS PLS PLS LETS NOT BUY ANY PRODUCT FROM THE Eureka Forbes
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I bought vaccum cleaner from Eureka Forbes (Model Ace). Within few uses, it has gone out of order. More than 1 year now, I was not able to reach anyone in customer service. Whenever some of their salespersons knock my door asking to buy their product, I asked them to send someone to service my cleaner, but no one turned up. Finally when I got hold of Customer service and placed a complaint, a person turns up and says the motor is faulty and needs to be replaced which will cost me Rs.2500/-. I will have to bear the cost as the 2 year warranty period is over. Was this my fault to not able to reach their customer service??
I had a very high regard for Eureka Forbes products but not now.
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Sub : Replacement of aqua guard Filters
Sir,
I have purchased water purifier AG-Total Smart on dated 19/09/07
For Rs 9150/ vide Bill No. 003953 from
Eureka Forbes Limited
SCO-46, 2nd Floor, Leela Bhawan Market,
Patiala, Punjab
Tel No. 0175-2228954, 2307875
S.R`s Name : Mangal Jha Code No. 9017068
They have promised me to replace set of filter`s free of cost after one year ; i have taken this in writing from them on the bill.
But now company`s representative`s here Mr Verma (Mob. No 9872856933 )
are not replacing the filters. despite of so many reminders on phone and personal
visits. Every time he told me that he will contact higher authority and tell me ; but not
responding back. He has also taken a photocopy of bill from me on 12/12/08 from me.
I have tried to contact other phone nos given on bill but every body says talk on other nos
Or talk to other person;
In this process six months has been passed and I am feeling harassed at the hands of
your officials without any fault of mine.
When they have to sell there product, their person visit almost every Sunday to my house and forced me to buy their product but know they are nowhere.
You are requested to register my complaint and get replace my filters and compensate
me for Rs 20, 000/- for mental agony, harassment and wastage of my precious time.
Attach: Copy Of bill
Signature of Complaintant
Name : PARVEEN K SHARMA
ADD : 2217, URBAN ESTATE
PHASE II, PATIALA
MOB.No.9814685402
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These people are assholes of highest orders
i had to install eureka forbes water purifier and given the request for the same on
20 jun 09 no body has come till 28 jun 09 despite repeated assurance from these
chaps i am based in secundrabad and my ref number is
81349617
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Dear Sir
I have given one vacuum cleaner EC-300 on 09-05-2009 invoice no 29111/88 for change of body cover
they told me i will give call back after 5 days i have enquired so many time they said we will give on Tuesday i dont know which tuesday they will give?
one more some body got my mobile number form that office they are phoned me in that number itself you get the new vacuum cleaner they will not repair soon and i have made a complaint to that mobile number give to me no 9884656761 mean while when i am going to that office on 9th may the vacuum cleaner receiving for service that madam it self she is very adamant to take the vacuum cleaner to service she is very much of that to avoid to take service to my vacuum cleaner i told her that the mechine is working very very good one of the person who is near in the service centre they told that put motor service and others make the bill to 3500 and odd then only we will exchange the cleaner they told me so that only ti think they are delaying to deliver the vacuum cleaner i told then if not possible please return to me i will return to Eureka forbes ltd main centre to courier please take action regards
after made a complaint to that mobile no 9884656761 still iam not getting any reply
r surianarayanan
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Dear Sir,
Please go through the e mail I sent to the company and you will get a clear picture about eureka forbes customer care!
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"I have been using ‘Tornado Trendy’ vacuum cleaner of your company for last five years. Recently it has become unserviceable and needs repair. I checked the contact no. of local service center (0422-6456655) for Coimbatore city from your web site and had given the complaint for the same. Almost 25 days passed and surprisingly nothing happened till date!
Every time I have been given with different excuses like technician was on leave, mechanic was sick, spare parts were not available etc. Ultimately someone from Eureka Forbes named Mr. Gokul (mob no. 9952811155) came and checked my machine but informed that he could not do anything as he was basically a technician for water purifier aqua guard! I was very much annoyed to see that a water purifier technician had been sent instead of a vacuum cleaner technician! Mr. Gokul informed me that vacuum cleaner technician Mr. Jayaprakash (mob no. 9003071397) would come next day.
Several phone calls to all those above mentioned numbers yielded no results so far! I am really astonished that how come the response from Asia’s largest direct sales company could be so pathetic!
I have already registered my product online and my id with Eureka Forbes is ‘indranilmunnu’.
“Your casual efforts of acting on my complaint are highly condemnable"
Expecting a speedy action,
Indranil Mukherjee
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I have the same views.Investment a waste.They have bloody no ears or no brains.nothing registers.Only way is to encourage people to boycott this brand forever & ever
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LOOKING FOR A WATER FILTER FOR THE DOMESTIC PURPOSE AT COIMBATORE. I WOULD LIKE TO HAVE THE AUTHORIZED SHOW ROOM / DEALER / DISTRIBUTOR FOR THIS AT COIMBATORE. I WANT TO TAKE A DECISION ON THIS.
WAITING FOR UR REPLY.
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With reference to my previous letter dated 7th June 2009.
My clinic's water purifier Aqua Flow Designa Model was not serviced even after lodging complaint on 4th June 2009 vide complaint number 54288884.
Today, the purifier stopped working completely causing a lot of inconvenience to me, my staff and patients. When I called the call center in the morning, I was replied the same phrase "we are extremely sorry for the inconvenience and please give us the last chance to serve you. Our service engineer will definitely attend to your call today. Your call has been escalated".
Till evening 6.30 nobody attended the call.
Finally I called Mr. Shivsharan on his mobile. He promised me to look into the matter. He tried calling Mr. Edward.
Mr. Shivsharan was kind enough to call me back to inform that the service engineer has been assigned my call and he will definitely attend the call.
However, till 8.30 PM no one attended the call.
Dr. Samir Gandhi
From: malansg@hotmail.com
To: anukotian@eurekaforbes.co.in; sanjiv.tewari@eurekaforbes.co.in; akhilesh.sharma@eurekaforbes.co.in; dlradh@eurekaforbes.co.in; shivsharan.k@eurekaforbes.co.in
Subject: Complaint
Date: Sun, 7 Jun 2009 01:38:40 +0530
I had registered service complaint on 04th of June at 9.00 AM vide complaint numbers 54288880, 5428881 and 5428884 for 3 of my Water Filters.
Unfortunately even after 3 working days, nobody attended the calls.
I have been a devoted customer of Aqua Guard since 1984.
The service standards have deteriorated remarkably instead of improving.
Dr. Samir Gandhi
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sir
i bought a water purifier RO
this system has been stopped by something mistake
i dont know abt them
how i can repair it
according to sales executive of your company in jodhpur center service warrenty are on site
but i tell the complaint before last 18 day by phone
there are no response from ur side
pls solve the problem otherwise i will go to the cosumer fouram after 10 days of this mail
thanks
narayan lal
chandawato ka bass
badher chowk
bilara
cont- 9414496355
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