[Resolved]  Eureka Forbes — Wrong commitment

Address:

Chennai, Tamil Nadu

This is a compliant on Sales, customer service and Service engineers associated with Eureka Forbes Limited. A very sick, after sales service. I had recenlty purchased an Aquaguard purifier. Duing Sales the executive had mentioned about the product,and had also instructed that Rs 375 needs to be additionally for fixing a Stand for the purifier.
I had given instructions to deliver and install the product on a particular date before noon. Apparently they failed to note my requirements and I was forced to make follow up calls to get my product installed. I convinced my self and gave them another option to come on a different date for installation before morning along with the stand that needs to be fixed.

For the second time again, they failed to note my requirements and again i had to make numerous calls for follow up. Finally they came for installation, but had cut a sorry figure saying they had forgotten to brind the stand. However they had collect the money of rs 375 for the stand, and had committed that they would bring the stand the next day.

But then the next day, till noon (that is today) they failed to turn up again. I called up your call centre to know about the status. The executive was so un professional and doesnot even know the basis of how to speak to a customer. I have no words to explain how unprofessional and helpless the executive was.She finally asked me to call up another number , and said to call after two days, since the preceding days were holidays.

This is a clean example of taking the money from the customer and making him run to do follow up .