Eureka Forbes — Service not provided even though under AMC

Address:

East Delhi, Delhi

Dear Sir,

I have with me a "Compact" Water Purifier, make, Eureka Forbes, AMC was renewed for 2 years vide Receipt no 17817234 dated 13 June 2010.

I had requested first time for service in their helpline no 39883333 on 9 Sept 10,however request no could not be noted as there was disturbances in the line. As nobody turned up, I made a request again 17 Sept 2010 vide service request no. 59423866. Inspite of my repeated phone calls, and everytime I have been assured that services would be done on that day, but so far nobody turned up neither anybody contacted me. My phone call record with them can be checked as I spoke to them every 2/3 days. Atleast I rememver spoken to them on 18 th (3 times) when I was assured that the services would be definitely done by 5 P M. Failing to get any work done I also lodged a service request with their service provider "Sarthak Enterprises" on 22 Sept vide their request no 317 when I was assured that the services would be done by 25 Sept, nobody ever contacted so far. Today i.e. on 25 Sept I have spoke to Eureka Forbes in the no 39883333 for atleast four times, every time I am assured that the services would be done sometime they say by 5 P M and when I spoke to them at 5 P M they say it will be done by 8 p.m still I spoke at 8 p.m. they now say it will be done tomorrow when it is clear that tomorrow is a holiday being Sunday.

My request is as follows:
1) Can you pl take any lawful action against the firm for this harassment, I have with me necessary documents which I can submit
2) Can you take any action to debar them from business to create an example for such disservice
3) Can you make them pay for their defficiency.

Ofcourse going to consumer court is an option but being a common customer I cannot run after the Multinational.

Please help and Urgently

Merely with this complaint if they now provide me service that should not be the end of action as they have been behaving like this in the past also and everytime I had to run after them for 15/20 days before I get legitimate service.

So please do take some action and call for all document , phone call records from them and cancel their licence for business IMMEDIATELY so that others do not suffer.

Regards

Rini Goswami
298 Jagriti Enclave
First Floor
Delhi -110092
Mob: [protected]