Eureka Forbes

3 Reviews

tanya singh1 on May 27, 2012

Dissatisfied with the Servicing facility

Dear Sir/Mam,
We purchased a new R.O of company Eureka forbes (Aquaguard Reviva) in the month of April,2011,with three free servicing till warranty period(1 year from the date of purchasing). After six month they provided us our first service and then second and third service within a very short time intervals,but they never informed us anything about the T.D.S % of water or any other thing related with water contents .
We called a person from a lab, to check the water.He said T.D.S percentage was very low in the water.We informed the service center about this thing in febuary,2012,but no one came to check the water.After two months, a person came to check the water and suggested us to replace and purchase the filter (worth - 3800/- Rs), because our warranty period was over.
We already informed about this problem in warranty period,but no one came from the company to check the problem in that period.The company sent a person after our warranty period and asked to purchase a filter.

Regards,
Ruchi Singh,
09891904287

2 Comments

Comments

May 28, 2012 by

Eureka_Forbes

Dear Ruchi,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team

Jun 4, 2012 by

Eureka_Forbes

Dear Ruchi,

We have received feedback from our service team that your issue has been attended and resolved. We request you to kindly confirm the same.

Should you require any further assistance in the future, please feel free to write in.

Regards,
Eureka Forbes Team