[Resolved]  Eureka Forbes — Aquaguard not working

Aquaguard / Water purifier — False promise

I had purchased Aqua guard water purifier on 9.1.2008. from the authorised Sales Executive. He promised life time free service for the product ( Gold NOVA price 9500 INR). My Order No is[protected]. I have called the Customer care and they given me the complaint no which is 64595351. This almost 4 weeks no one has turned to provide the service. On calling customer care they just say technician will arrive in next 24 hrs but that didnt hasppened.
Please ensure my water purifier get repaired and take appropriate action against company for false promises they make.

Aquaguard Gold Water Purifier — False promises

Hello,
I purchased Auqaguard gold water purifier after lot of persuation from the sales agent. He promised that he would be giving me gift vochures for service and he has not turned up despite repated calls to him and to his manager too.
I am pretty much dissppointed by sales agent and there false promises.
I would advise all prosperctive buyers to think twice before commiting to sales agent.
Sanjay
Banaglore
Padmanabhnagar

very bad service by eureka forbes people, i will suggest never buy any type of aqua guard from them.
you can go for other brand.

Sir, Its request to you to send serive man for testing the auaguard as it is not working and we are unable to have drinking water.please sir send service man urgently today.
THANKYOU

Hi,

I had bought Aquaguard Enhance RO+UV model 3 months back(around mar 2014). It worked well for three months, 15 days before it started giving problem. The problem was water which was coming out of purifier was gradually decreased and three days back, it stopped filtering of water and no water is coming out of it.

I had raised a complaint with Eureka forbes Customer Service Center, but in vain. The Service is so pathetic that they won't even bother to update you the status. After a rigorous followup on 2nd and 3rd day, I was given false assurances that the issue would get resolved by End Of Day.

But, trust me, they won't even give a to respond when you call again for a followup, the other guy who is probably a call center guy will again come up with some story, that he will escalate the ticket and will get back an update or he will keep you on a long hold after that some bloody bull service manager or floor manager will pick up the phone and will say, Ok Sir, correct Sir.

I had got three phone numbers from the customer care

1, Sidra Services[protected]
2. Mr Shaik - [protected]
3. Mr. Mishra - [protected]

My Complaint Number[protected]

After that I had a long discussion with some people like Mr, Uma(Floor Manager), Mr. Madhu(Floor Manager), Imtiaz(Senior Customer Executive) but everyone would try to tell something to avoid their turn. They just want to hang up by saying something so that next time I call, it would be some other guy and not him who should respond.

I dont know what to do, please suggest on how to proceed to make eureka forbes work on my problem. I regret now that I had bought such a pathetic product

I have purchased new Aquagurad RO + UV, one month back. It worked for two weeks and suddenly stopped working. Unit is always displaying red light and water is not getting filtered. I have given multiple complaints to eureka forbes customer care, but my issue was not resolved. Technician has visited for 3 times but they are unable to trace out the issue and till today it was not resolved. I requested them to replace as it was newly purchased.

When I try to contact the sales team, then Mr. Sriram who is manager is disconnecting the phone, when I make a call from my mobile.

Below are the complaint numbers raised
My complaint numbers:[protected], [protected], [protected].

Request you to kindly solve my issue.

Thank you.
Regards,
Satish

for the last one month my aquaguard is not working, have made a complaint 3 times, someone comes and checks and says some part is not working properly needs to be replaced and goes away, no one comes to replace the part., nor is any effort made to rectify the problem. i repent buying aqua guard from eureka forbes... aqua sure is totally unsure !..

No Service repeated break downs since purchase and we are vexed up with the instrument. Kindly provide service. Presently not working for more than 30 days. Please arrange the service person ASAP

Unit does not to On mode .

On 04.07.2015 company personal has came for AMC service for "167811 Aqua Sure W-Purifier AquafloDX", since then our Aqusure is not working at all. Afterwards we call him, then he told us that there is some problem and he will come on Monday rectify the same.Till problem not solved. And service center person (M/s. Smiteeksha Enterpirses) not able to understand what is the exact problem, as once they told there is some wiring problem and then they told problem in panel and now they says Aqua guard is to to be taken to service center and check what is the problem.
After lots of argument, they told now time is over and will take Aqua guard tomorrow and now they are not responding

Hi Kishan,

We are sorry to hear about your experience. We would like to take this opportunity to resolve all the complaints you have. Please share with us your contact details/complaint no and we will get back to you at the earliest to make sure the necessary action is taken.

Regards,
Eureka Forbes Team

no proper service and selling the product even though the product is not suitable to

Aquagaurd sold aqua pure RO uv+, by telling with warranty of one year, however, the purifier candle was lost within 2 months, no one attending the service request if you complained them also. very poor service by this organisation .