[Resolved] Eureka Forbes — Non-maintenance of Water purifier after AMC | |||
Sir, My aquaguard is non-functional for last 3 weeks. I have made complains on their web-site as well as on their coustomercare numbers. My customer complain numbers are Complain no 69633788,69634278,69637883 web service request ticket no is: af44ec4410da service request has been escalated on 02 Jan13 At present my machine is under 3(three) years maintenance contract. Contract Receipt is 1479 Dated-26/05/2010. Complain has been lodged with Mr.Sudhir Kumar of Motihari,E.Champaran,Bihar, but again we've been left on the mercy of God. We contacted Mr Sudhir(Place-Motihari, E.Champaran,Bihar) at his number-[protected] , but in vain. We tried to contact your Patna office at numbers[protected],3245736 but couldn't get any answer. When we contacted your Muzzafarpur office at [protected] he just gave us assurance but nothing has been done so far. Your Bettiah franchise person Mr. B.D.Singh (Mobile-[protected]) is asking for paid visit. Every time I have to make a lot of hue and cry to get your service for my water purifier.My earlier complains and e-mails are included with this mail. So I request you to help me and solve my problem. My details are customer id is [protected] Mobile No-[protected] Product Details are as Category: Water Purifiers Product: AquaSure CRYSTAL unit number is 203576 Contract period-26/05/2010 for 3 years. Machine Status: In Service Contract Was this information helpful? | |||
Nov 24, 2020 Complaint marked as Resolved Problem resolved and mechanic came to service my product | |||
 1 Comment | |||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Please accept our sincerest apologies for any trouble or inconvenience we have caused you.
We deeply value your relationship with Eureka Forbes Limited and wish to provide you with the best solution to resolve your issue as soon as possible. In order to do so and to prevent this problem from occurring again, we require your cooperation. We have taken a note of your complaint and the service request no. Our customer service personnel will address your issue immediately.
For any further clarifications, please do write to us at: [protected]@eurekaforbes.com
Regards
Eureka Forbes Team