Dear Mr. Vinod,
Please accept our sincerest apologies for any trouble or inconvenience we have caused you.
We deeply value your relationship with Eureka Forbes Limited and wish to provide you with the best solution to resolve your issue as soon as possible. In order to do so and to prevent this problem from occurring again, we require your cooperation.
Please visit the service redressal page on our website: http://www.eurekaforbes.com/escalate-your-service-request.aspx and place your complaint online.
Or provide us with your service request number if you have already registered a complaint with us
Service request number ______________________________
This way we can ensure that our customer service personnel will address your issue immediately. For any further clarifications, please do contact write to us at: firstname.lastname@example.org
Eureka Forbes Team