[Resolved]  Eureka Forbes — Pathetic service

I am having a very pathetic experience with Eureka Forbes. Their service is just pathetic. Every time I need a service personnel, I have to call them 5-6 times before someone turns up. And then they come up with unique offers. With bill, without bill, AMC and many more. Some times they even send someone who doesn't understand a bit of English. How can a North Indian like me, cope with these kind of people?

Now I am having another round of interaction with EF and same experience this time too. After calling for 7 times an asking for someone who can install the unit in my new house, service it( as EF never sent anyone for servicing in the guaranty period) they are asking me to pay twice for 2 people. One for installation and the other for servicing. And every time they will charge me 250. This they made clear at the first place. It was only when the first person turns up and installs the system, he said he cannot do servicing of the unit and a second person will visit. Is this the way EF is minting money? You can come to me and I can give you better advice free of charge to make money without incurring people's curses. Way to go for EF...

Eureka Forbes Ltd — Non-Compliance of annual maint contract of water purifier

I am an owner of a Water Purifier of Eureka Forbes make.I am having an annual maint contract for the machine.We have been requesting the service deptt of the company to send its service personnel to change the mantel of the purifier but till date no body has turned up.We have given our service request on 23rd June'08 vide my service request no.80412847.We have several times tried to contact the company thru the call centre as well as on their service deptt located at Mumbai but every time we are told that the service personnel will visit us today.The company has carged us money for the anuual maint. contract for maintaining of my purifier bu we are deprived of ite services.We want to cancel the service contract & the refund of our contract money.My residential address is:
201, DevDrishti Hsg.Society, Plot no 26, Sector-12, New Panvel
Contact No.[protected]

My aquaguard stopped working last week. The day it stopped working I gave a call to the Eureka forbes helpline 398 33 33. I was given assurance that the technician would visit my place within 24 hours, it has been closed to 240 hours and yet there is no sign of the technician. In this 7 days I have given a call to Eureka forbes every single day and the same assurance has been given.

Anyone interested in buying this company's product beware of the false claims these guys make... I rather prefer a china product which actually says we don gurantee rather than a Eureka which after granting gurantees is actually not guranteing.

Eureka Forbes Ltd — Improper repair Services against paid AMCs

I have bought a water purifier one & half year back, for which I have taken up annual maitanance contract @ Rs. 3600 p.a. I have booked a complaint for repair job for my RO three days back and have been calling up the local service provider on a regular basis for the same. Since last three days, nobody had came up for this repair & every time I give them a reminder i end up getting an answer that, "you problem will be solved in next half an hour". I wonder when will be this half an hour will get completed...???

EVEN AFTER PAYING THEM THE AMC CHARGES HOW LONG I WILL HAVE TO WAIT TO HAVE A CLEAN GLASS OF WATER...!!

CAN ANYBODY HELP.??

- SUDARSHAN
+[protected]

I have purchased Eureka Fobres Water Purifier and after warranty gave its AMC to M/s Satisfaction Services, Shalimar Apartments, South Extension Part-II, New Delhi [Owner - Mrs. Agrawal - Mobile No.[protected]] for which I paid Rs.1, 000/= for a period of one year, which is expiring in September 2009. At the time of AMC, I was promised regular service checks and replacement of candle. It is going to complete one year and no service has been provided by Eureka Forbes / M/s Satisfaction Services [their Franchisee]. I have been phoning her up since 7th August-09 and eveytime being given a promise that the complaint will be attended immediately.

It appears that with connivance of the Company Eureka Forbes, a large syndicate appointed by them is operating in various cities of India and duping money from consumers of Eureka Forbes in the name of AMC without providing any service. To protect others from getting duped, it is essential that police complaint is registered against them and matter taken up with Consumer Court.

I have posted a compliant with their Head Office at Mumbai today [[protected]] and have been assured that servicing of water purifier machine will be attended today itself. In case, the complaint is not attended in next one or two days, I will initiate legal action / complaint against the Company / Franchisee.

We had purchased a Eureka Forbes Water Purifier from the local Eureka Forbes office, but its quite shocking that no one has visited after installing the machine in spite of several phone calls. Finally the warranty period has also ended.

Finally One Word. Eureka Forbes Sucks and do not recommend to anyone.

Eureka Forbes — fault in machine

I purchased aquagaurd total infinity wp system on 6-2-2010.VIDE INVOICE NO. [protected] from the direct sales office of the company-201-206,second floor,neelkanth plaza, plot no.15,road no. 44,delhi-110034.
Since then the switch panel is defective.
i have complained to customer care for many times but they do not respond to any of my complaints.
Tecnician comes and shows a green flag to the machine but the machine does not work at all.
Every time i submit a complaint i get the assurance of my switch panel being changed, but not for even a single time, my machine's switch panel was changed.
i m mentioning my complaint no.'s :
82706510 dated[protected] reminder on[protected]
83010324 dated[protected]reminder after every two days)
83057976 dated[protected]

i am highly dissatisfied with the company-eureka forbes and i request to please take an action as soon as possible.


PRADIP GUPTA
H.N0.175,POCKET-2,SEC-24
ROHINI,DELHI

Eureka Forbes Limited — fault in eureka water filter

I bought a eureka forbes water filter from shop no 203&204 2nd floor,the guman ii, jaipur on 21/06/2010, order no[protected],inv no [protected] and now the is a serious fault in he filter due to which its not operating.We want to get it repaired as soon as possible.So,kindly get it done.

Regards
Sonali Jain
222,gayatri nagarb,near maharani fam,durgapura,jaipur.

Eurekha Forbes — Lack of Service

Bought Acqua Sure RO from Saravana Stores (Chennai). Product was faulty from the first 15 days onwards. Lucky, I had a 1 year warranty and they replaced multiple parts over the year.

I was forced to enter into a 1 year AMC contract at 3650/- per year (10 rupees per day - what a day light robbery!!!). Service levels dropped drastically. Recently, I registered a complaint 15 days ago and followed up closed to 8 times. Every time, I would spend 15 min on a call and the customer service department was thoroughly clueless each time. They still have not resolved my issue.

My experience - as well as others' experience has been thoroughly demoralizing - where despite entering into AMC, I have to be on the phone for hours to get a get come home.

Eureka Forbes is purely indian firm so you cannot expect wonders. I suggest philips but they donot have R.O.

1. I Had taken AMC for 3 years from 06 Feb2008 to 05 Feb 2011 vide RR Enterprise, 14/911, Indira Nagar, Lucknow- 226016 Contract Receipt No[protected] for Rs 2, 550/-.
2. I was told that the carbon tube will be now replaced Once a Year and normal servicing Twice a Year.
3. The Carbon tube has been replaced only TWICE, once in 2008 at the time of AMC renewal and thereafter in Dec 2009.
4. I asked RR Enterprise on the 24t Dec 2010 to change the Carbon Tube as the third replacement is due, but have REFUSED saying that it will be replaced only after renewing the AMC in Jan 2011.
5. This is NOT right as in 3 years contract the tube must be logically replaced TRICE.
6. Please instruct the RR Enterprise to replace my Carbon Tube.
Regards
Brigadier Verma

Customer Service is very poor.


[protected]@hotmail.com

Eureka forbes Water Purifier — Lack of service

Hi,
We bought the water purifier Auqaguard Total RO from Eureka Forbes in 2008. Since then we have been getting the annual contract every year. Our last contrast is till September, 2011. For the last one week the instrument has not been working. Despite several calls, no action has been taken. Every time we call, we are assured that the complaint will be solved the very day but no service person turns up. Our complaint number is 62178008.
Regards,
Seetharaman

Eureka forbes Water Purifier — late delivery &installation of water purifier

sir, it is very regreatful to informt that i have purchase urekaforbes water purifier from city cenhattre mall,nasik on date 5-sept-11 but `even persuence with your sales person till today it is not installed
IT IS NOT EXPCTABLE FROM SUCH BIG.REPUTED ORGANISATION.

Eureka Forbes Ltd — service

i have purchased a new water purifying machine AG booster customer id [protected]
there is water leakage from the backside of machine. for service i had to complain twice,i am facing service problem from the company
uniflex logistics

I made the mistake of buying an “Aquasure” water filter from Eureka Forbes. The machine requires the filters to be changed every 6 months and getting the filters from the company is a nightmare.
I called the customer care number on the 24th of June 2013 and was given a request/ reference number 71908980. Post that I must have called customer care centre and spoken to a dozen representatives. Each one said that I will be contacted within 24hrs but no one ever called back.
At the customer care center I have spoken to Sangita, Saldanah, Zefer and their supervisors Eshan & Shamshiekh but no one ever got back.
They have an escalation process on their website that also doesn’t work as it doesn’t accept the reference number given by the call centre. No one at the center could give the address of their service centre’s. All of them gave me the number of Nital Enterprises ( [protected] &[protected] but no one responds on these numbers.
I asked for their sales teams numbers. They first gave me the number of Rohit Vedak- [protected], he told me he doesn’t handle the area I live in. Then I got the number of Anil Tirlolar- [protected], he never takes any calls.
Finally I got the number of the area manager Praveen Sonar- [protected]. He too didn’t pick up calls for about a week. I managed to speak to him on the 13th of July 2013. He assured me that he would send the filters and his associate Bheem Singh -[protected] also called me up and said that he would deliver the same.
Their executive Prashant [protected] came to my place with a filter for another model and told me to keep the same and that he would deliver a filter for an Aquasure on 15th July 2013.
After a lot of calls on the 15th, I was told that they wouldn’t be able to deliver a filter as they had an audit going on. Praveen Sonar once again assured me that he would get the filter delivered and even promised a free one.
On 16th of July 2013, Prashant deliver a filter and to my utter surprise, it was a used one (without packing, seal and with marks on the same). Apparently they do not have stock of the part.
So I have finally given up and plan to discard the Eureka Forbes appliance.

Dear VEE_ESS111,

Please accept our apologies for the inconvenience caused.
We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues. We request you to kindly share your contact details with us along with the service request number.

Regards,
Eureka Forbes Team

Dear Eureka Forbes,

It is appalling to see that despite the number of complaints from various consumers your services are atrocious, to say the least. I have signed up the contract 3 months back with an assurance that the filter will be changed. The story I hear from the franchisee is they are out of stock for filters.

Mr Eureka Forbes, if you don't have the parts to support why do you sell units.

I have made innumerous calls (you should be able to check in your call logs), spoke to Praveen Sonar. He has assured that somebody will call me. I am still waiting for the call it is more than 4 days now. Praveen's phone is not reachable now.

The Aquaguard has become a show-piece and I would more than happy to donate this to a museum.

All these assurances of "valued customer" looks good in advertisement, it will help if this is put to practice. I will be more than happy to provide a positive feedback if I am served in time and with quality.

Thanks
Anand

Aquaguard RO

Noise in the machine Address: Plot No.15, M.C.Nagar II Main Road Chitlapakkam Chennai-64 Ph:[protected]

no response to sevice complain water purifier

i made service complain 10 days ago there is no response given by classic sevices jaipur...contaract receipt.no.10 i made complain on number [protected] so plz do as early as ... my contact number is [protected]