WORST EVER service Poorest of the Poor - Eureka Forbes
A water purifier complaint booked on 7th April 2010 --- 0057693763
One more complaint number 10th April 2010 ---- 0057782107
One more complaint number 18th April 2010 ---- 0057796061
Hell with this useless company which gives only complaint number but no
internal co-ordination. AMC is height of it. Engineer never gets signature
from customer about pending call. He updates on his own and company
thinks that the call is closed. Actually the compalint was booked
because water purifier pump was not working. 7th the call was booked.
9th or so engineer attended saying FUSE is the problem. Small parts
are not supplied to them. He went away. No signature obtained. No call report.
10th we called and got a new complaint number. On 12th or so, another
Sr engineer visited and he replaced fuse but pump failed. He said MOTOR problem
No signature obtained. No call report. He assured that one more call is pending
for want of MOTOR. SInce its AMC he assured he will replace in 2 days time.
(I should have asked FROM WHEN). On 18th when i called customer care,
one more complaint number. I fought and got 9600017844 Sh MeenakshiSundaram
This mobile is to be contacted ONLY AFTER 10am it seems. First time mobile
timing was conceived by me. Its rather interesting. I expect the call to be closed
atleast by today (19/4/2010) as per Sh Meenakshi. Lets hope. But one thing is
sure. DONT GO BY THE AD OF EUREKA. HELL WITH IT.